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Dropbox is continuously reporting it's syncing, or indexing on Windows 10.

Re: Dropbox stuck for weeks on syncing with 3.7GB and 2187 files to go

Not applicable

@camner 

 

Ok let's go back to the original inquiry. You said that you wanted to locate the files not syncing. I found this on Dropbox.com addressing how to see what files are syncing or not:

  • In the Dropbox folder on your computer, a green check means a file is fully synced, a circular blue arrow means the file is in the process of syncing, and a red X means the file isn’t synced. 

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Re: Dropbox stuck for weeks on syncing with 3.7GB and 2187 files to go

camner
Helpful | Level 6

Well, I have nearly 300,000 files in my Dropbox folder, so it isn't practical to look at each file to see if there is a green check, a blue circle, or a red X.  But, I CAN tell you that there are quite a number of files that don't have ANY visual indicator (no green check, blue circle, or red X).  I have noticed over the years I've been using DB that both on Macs and PCs, the visual indicator is inconsistent.  It is usually there, but not always.

Re: Dropbox stuck for weeks on syncing with 3.7GB and 2187 files to go

Not applicable

@camner 

 

Is your computer's software up to date? If not please update it. Also make sure that you are using Dropbox's latest version, 101.4.434. If you are still experiencing the same problem even after following the above steps, troubleshooting & trying to fix the problem and updating your device and dropbox app to the latest verison, file a support ticket at https://www.dropbox.com/support I hope this helps!

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Re: Dropbox Stuck Indexing Files

cgmatt
New member | Level 2

I have the exact same issue, two files indexing forever and impossible to see which ones....

Stuck on indexing

Jhinkle78
New member | Level 2

Hi!  I recently had to "refresh" my desktop, which uninstalled all of my apps.  After I reinstalled Dropbox desktop (Windows 10) the computer acts funny.

 

I can see Dropbox in my systems tray showing a constant syncing of 11K+ files.  When I right click to open the systems tray, the window opens up....all white...not responding.  After about 3-4 minutes, the unresponsive window closes.   Opening Dropbox causes my computer to act funny---I can't even reliably open task manager to kill apps.

 

Help!

Re: Dropbox Stuck Indexing Files

Daphne
Dropboxer

Hi there @cgmatt and @Jhinkle78, thanks for joining us here!

 

If you haven't already, can you try out the steps outlined here and let me know if that does the trick?

 

Please allow a little time for the changes to take affect and keep an eye on the sync status for any progress. If you have a lot of files, this may take a little time.

 

Keep me posted!


Daphne
Community Moderator @ Dropbox
dropbox.com/support


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    Daphne Dropboxer
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    Jhinkle78 New member | Level 2
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    cgmatt New member | Level 2
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    anonymous Not applicable
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    camner Helpful | Level 6
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