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Re: Dropbox is not opening after installing Catalina

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Re: Dropbox is not opening after installing Catalina

anonymous
Not applicable

Error message (pop-up every time Dropbox tries to sync, I guess) - bn.BUILD_KEY: Couldn't start Dropbox: This is usually a permissions error. Storing your home folder on a network share can also cause an error.  Please contact Dropbox with the following information (generated by clicking a link):

I'm copying that information here:


bn.VERSION: 83.4.152
bn.DROPBOXEXT_VERSION: failed
bn.is_frozen: True
machine_id: 314ad8c8-5a28-514e-91d8-25c807de7548
pid: 3409
ppid: 1
uid: 501
user_info: pwd.struct_passwd(pw_name='ducthang12', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Dirk Hebecker', pw_dir='/Users/ducthang12', pw_shell='/bin/bash')
effective_user_info: pwd.struct_passwd(pw_name='ducthang12', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Dirk Hebecker', pw_dir='/Users/ducthang12', pw_shell='/bin/bash')
euid: 501
gid: 20
egid: 20
group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'ducthang12', '_xcsbuildagent', '_serialnumberd', '_xcscredserver'])
effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'ducthang12', '_xcsbuildagent', '_serialnumberd', '_xcscredserver'])
DYLD_LIBRARY_PATH: None
cwd: '/'
real_path='/'
mode=0o40755 uid=0 gid=80
parent mode=0o40755 uid=0 gid=80
HOME: '/Users/ducthang12'
appdata: '/Users/ducthang12/.dropbox/instance1'
real_path='/Users/ducthang12/.dropbox/instance1'
mode=0o40700 uid=501 gid=20
parent mode=0o40700 uid=501 gid=20
dropbox_path: '/Users/ducthang12/Dropbox'
real_path='/Users/ducthang12/Dropbox'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
mode=0o100755 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-resources/python-packages-37.zip/dropbox/client/ui/common/boot_error.pyc'
real_path='/Applications/Dropbox.app/Contents/Resources/python-resources/python-packages-37.zip/dropbox/client/ui/common/boot_error.pyc'
not found
parent not found
tempdir: '/var/folders/sz/k2_sbw3x5b915q4pqq96m2fm0000gn/T'
real_path='/private/var/folders/sz/k2_sbw3x5b915q4pqq96m2fm0000gn/T'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
Traceback (most recent call last):
File "dropbox/client/authentication/manager.pyc", line 695, in _try_register_host
File "dropbox/client/authentication/manager.pyc", line 2875, in handle_changed_host_secret
File "dropbox/client/authentication/manager.pyc", line 2838, in clear_all_sync_state
File "dropbox/client/databases.pyc", line 268, in reinitialize_databases
File "dropbox/client/config.pyc", line 176, in clear
File "dropbox/sqlite3_helpers.pyc", line 296, in execute
File "dropbox/sqlite3_helpers.pyc", line 262, in _raise_better_operational_exception
File "six.pyc", line 693, in reraise
File "dropbox/sqlite3_helpers.pyc", line 291, in execute
sqlite3.OperationalError: attempt to write a readonly database

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Re: Dropbox won't start after installing catalina

New member | Level 2
New member | Level 2

I still have this problem. Thats why I pressed the button "still stuck ?". Then a new thread emerged in which my post appeared.

My post in this new thread has now been moved this thread, therefore seeming "solved".

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Re: Dropbox is not opening after installing Catalina

New member | Level 2
New member | Level 2

Help  - I have the same issue and I use it for work - can you give me a step by step how to deal with this??

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Re: Dropbox is not opening after installing Catalina

Dropboxer
Dropboxer

Hey @anonymous, thanks for checking in with us on the Community!

As a first step, could you let me know if you've tried rebooting your computer or given a simple re-install of the desktop app's latest stable version (83.4.152) a try? 

Also, @tutu, could you please clarify what's happening on your end? Are you seeing any error messages when you try to start the desktop app? 

Any screenshots (without personal info) would be very helpful. 

Thanks in advance, peeps! 

PS. @tutu, I removed some links you included in your post as per our Community Guidelines


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
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Re: Dropbox is not opening after installing Catalina

anonymous
Not applicable

Hi again, I removed the old desktop app and installed the latest - the pop-up telling me that I can't login appeared only once since then.  The app tries to login but still can't. 

I can access my dropbox on the web and this is what I'm gonna use now.

If you can figure out anything else please do let me know.

Dirk

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Re: Dropbox is not opening after installing Catalina

Dropboxer
Dropboxer

Thanks for keeping me in the loop, @anonymous. 

Could you also have a look at this thread and try following the steps I suggest there? Maybe it'll do the trick for your concern too. 

Let me know how it goes!


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

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Re: Dropbox is not opening after installing Catalina

anonymous
Not applicable

Thanks, dear. I looked at the thread you referred to.  My user director had the 'locked' box unticked so this couldn't have been my problem.

I am still getting the failure pop-up message and am reattaching it along with the information that displays when clicking at the link in the pop-up.

Attaching:

screenshot of pop-up

text file with the detailed failure informationdropbox_error pop-up 191111.png   

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Re: Dropbox is not opening after installing Catalina

Dropboxer
Dropboxer

Thanks for checking that for me and for the screenshot, @anonymous! 

Just to ensure troubleshooting, could you click on the hyperlink that's on the error message and send me the complete log?

Keep me posted!


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

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Re: Dropbox is not opening after installing Catalina

Explorer | Level 3

I'm still facing this and trying hard to fix but unable to done so, somebody can help >? TIA

Highlighted

Re: Dropbox is not opening after installing Catalina

Dropboxer
Dropboxer

Hi there @munnamicheal, sorry to hear that you're also having trouble with this. 

If you're also getting an error message, could you send me a screenshot (without personal details included)? 

If you're seeing a blue link outlined in the error message (like the image attached above), can you click on it and send me the log?

Let me know what you find!


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
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