cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Whether you are transferring a single drive, a team or an entire organization, Movebot's cloud migration tool has been built to make your Dropbox migration simple - learn all about it here.

Dropbox installs & integrations

Connect your tools and content together with help from the Dropbox Community. Join a discussion or post a question of your own to get started.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Dropbox is not starting and syncing on my new MacBook Air

Dropbox is not starting and syncing on my new MacBook Air

gordon62
New member | Level 2

I recently bought a new MacBook Air - M1 2020 running Mac OS 11.1 - (20C69) - and migrated everything from my old MacBook.  

 

I noticed that dropbox had stopped syncing new local files created on the new MacBook Air to dropbox.  I have deleted the app and reinstalled with the latest version of dropbox (115.4.601).  On launching the programme the syncing/starting never completes.  After days the dropbox icon on the top bar is still grey and on clicking it still says "starting" with the rotating blue sync icon.

 

Clicking setting the setting icon in dropbox on the top bar I see "sign in" - but on clicking this the menu simply disappears.

 

Does anyone have any ideas what I can do?  Is this a linking to the dropbox file issue? If so how do I resolve that?  Is it a hardware issue with the new Macs?  If so... any suggestions?  Many thanks.

 

1 Accepted Solution

Accepted Solutions

Re: Dropbox is not starting and syncing on my new MacBook Air

Mark
Super User II

Can you try an advanced reinstall please @gordon62 ?

 

https://help.dropbox.com/installs-integrations/desktop/advanced-reinstall


 


:penguin::penguin: - :penguin: - :penguin: - :penguin:


Heart Did this post help you? If so please mark it for some Kudos below. 


:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

View solution in original post

6 Replies 6

Re: Dropbox is not starting and syncing on my new MacBook Air

Mark
Super User II

Can you try an advanced reinstall please @gordon62 ?

 

https://help.dropbox.com/installs-integrations/desktop/advanced-reinstall


 


:penguin::penguin: - :penguin: - :penguin: - :penguin:


Heart Did this post help you? If so please mark it for some Kudos below. 


:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

Re: Dropbox is not starting and syncing on my new MacBook Air

gordon62
New member | Level 2

That fixed it.  Thanks so much!

 

 

Re: Dropbox is not starting and syncing on my new MacBook Air

tonywardarts
Explorer | Level 3

This resolved my missing Smart Sync icons on my M1 MBP too. Thanks!

Re: Dropbox is not starting and syncing on my new MacBook Air

prjctfish
Explorer | Level 4

@dropbox when are you going to solve these installation issues. I just spent 3 hours yesterday helping a friend who upgraded to Mac Big Sur and DB completely stopped working. DB tech support blamed it on anti-virus software but turned out that the regular update installed doesn't get rid of all the "older" components.

 

DB Tech support never mentioned advanced re-install I had to do their work. Time to stop blaming customers and fix YOUR issues. 

Re: Dropbox is not starting and syncing on my new MacBook Air

salpal
New member | Level 2

I am not able to figure out how to do this and Apple told me that dropbox hasn't written the software yet? Wondering if I need to discontinue my subscription until this is done?

Re: Dropbox is not starting and syncing on my new MacBook Air

Lusil
Dropboxer
Hey @salpal, thanks for joining us on this thread. 

If you have the desktop app installed, could you try manually launching it from your applications menu?

In case you get any error messages, send us a screenshot so that we have a better visual of it.

Lusil
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Who's talking

Top contributors to this post

  • User avatar
    Lusil Dropboxer
  • User avatar
    salpal New member | Level 2
  • User avatar
    prjctfish Explorer | Level 4
  • User avatar
    tonywardarts Explorer | Level 3
  • User avatar
    gordon62 New member | Level 2
What do Dropbox user levels mean?
Need more support?