Dropbox is not syncing on new computer / iphone

[jlkchicago]

I have a regular monthly subscription to dropbox. Recently I got a new computer at work and loaded the app. I realize now that Dropbox thought I was setting up a new free trial account. Now I cant access my files on that computer and my iphone. - I get the message that my business trial has ended. How do I get both to sync to my original account?

[Lusil]

Hey @jlkchicago!

Initially, please bear in mind that if your Dropbox Business team downgrades or reaches the end of the trial period, your team may be transitioned to a free team. 

For this reason, if you’re part of a free team, I’d recommend checking this article out for more info on how to leave/delete the team.

If you’re still encountering some trouble with this, or I’ve misunderstood your concern, please don’t hesitate to get back to me. Thanks!

[JeannieF]

I have a new computer and have signed into my Dropbox account and my files are there but I cant access them . Can anyone help me please thank you

[Lusil]

Hi there @JeannieF, sorry to hear that you're having trouble accessing your files. 

Could you please provide me with a bit more info so that I have a better understanding of your concern? For example:

• Are you trying to access your files from the website or the desktop app?
• Are you getting any error messages?

Any screenshots (without personal info) illustrating this would also be helpful. 

Thanks in advance!