I loved Dropbox when it was unveiled. Simple intuitive and exceedingly relevant. I do not have multiple platforms or dozens of app builds - I'm not an IT Department. All I want to do is send large files and have them available on my devices. KISS
If you think I am a Luddite you are wrong. I have run Linux and Macs, RIM products and even coded for a time. I understand conquering the world is important (not to me).
Perhaps, instead of considering more superusers (ugh) self-aggrandized attention seekers, you might consider your app is too complex for even good users. Chickens have been laying eggs for millennia and no one wants to re-invent the egg.
I'm sorry but your product is a tool. Tools that don't work are called useless artifacts. I'm sure you did not set out to make useless artifacts or did you morph into an unintended bias over time?