Dropbox just shows me compressed low resolution previews on Android

[Bas U.1]

If I view my high resolution Dropbox photo's on my Galaxy Tab, I just see blurry, low-res images. No problem on my wife's Ipad with Dropbox, or with Google Drive for that matter. What is wrong?

[Carmen P.1]

Hi Bas,

Thanks for using our Dropbox community!

Dropbox does upload your photos in full resolution. However, when photos are previewed the Dropbox Android app shows a scaled down version for faster loading. If you'd like to view your photos in full resolution, you can export the photo(s).

Hope that helps and have a great weekend!

Cheers,

Monica

[Bas U.1]

Hello Monica,

Thanks for your reply.
I understand the efficiency in scaling down and compressing the image for fast preview. But why is the resulution lower and the compression higher on an Android device compared to an Ipad?
The strange thing is, it looks like this is a recent thing and before the quality seemed a lot better.
Exporting is too much hassle, I switched to Google Drive because my photo's look great when previewed there...

[Carmen P.1]

Hi Bas,

Unfortunately this is Android compressing the photos to a lower resolution, not Dropbox. It doesn't surprise me that your photos look great on Google Drive 😉

Have a good night!

Monica

[Bas U.1]

I am sorry Monica, I was under the impression you were a member of the Dropbox support team with some technical knowledge.

[alang]

Oh snap!!

Yeah, I'm having the same issue, it's pretty appalling - extremely blocky JPG compression ... not ideal for pulling up an image to show to a client!! 

[Andyfran]

This is TERRIBLE! Please give us an android app option to preview full quality files. I just moved to android from ios and this is HORRIBLE.