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Dropbox keeps closing and has removed synced files to work account

Dropbox keeps closing and has removed synced files to work account

Sivrajc
New member | Level 2

Turned laptop on, Dropbox loaded but with only my Personal account. Wont show me my Cognition work account, when i click on the dropbox icon in the bottom right hand corner it suggests linking my Cognition account (it already was). if i then try to re link it then crash's and re starts and back to square one. it then suggest reinstalling Dropbox to remove sync erors. I never had sync errors!!! Tried to reinstall. Back to square one.

Opens then closes every other minute. Now starting to affect my laptops processing speed.

I need Dropbox for work, please help find a solution

3 Replies 3

Re: Dropbox keeps closing and has removed synced files to work account

Walter
Dropboxer

Hey there @Sivrajc - sorry to hear that!

Have you tried a re-install or even an advanced re-install to try to fix this since you first got this problem?

Do you still get the same outcome? If so, could you provide me with a screenshot so I can have a better view of the matter at hand? 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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Re: Dropbox keeps closing and has removed synced files to work account

ryano234234
Explorer | Level 3

This has been happening to me for months as well.

No clue why. No resolution in sight...I hate dropbox now

Re: Dropbox keeps closing and has removed synced files to work account

Walter
Dropboxer

Sorry to hear about this @ryano234234  - could you provide some more information about this? 

By the way, have you tried any of my suggestions above (re-installing or even performing an advanced re-install)? 

If you performed these and still have the same issue, you could also try unlinking and re-linking your account to the affected device. 

Should the problem persist, please go ahead and log a ticket with our team so we can assist further with all of our tools at our disposal. You can do so from the following page:

https://www.dropbox.com/support

In any case, please keep me posted on your progress. 


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

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    Walter Dropboxer
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    ryano234234 Explorer | Level 3
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