cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Get summer ready with Dropbox basic - travel documents, plans, progress reminders and more, right over here.

Dropbox installs & integrations

Connect your tools and content together with help from the Dropbox Community. Join a discussion or post a question of your own to get started.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Dropbox menu NOT works

Dropbox menu NOT works

Francisco E.
Helpful | Level 5

I installed dropbox_2015.10.28_i386.deb. Ubuntu 16.04 32 bits. On Unity, Dropbox icon and menu works fine. On Gnome Flashback (Metacity), Dropbox icon works fine, BUT menu NOT works. Can you help me?

 

Image from Internet. I can not do a screenshot.

 

Image from Internet. I can not do a screenshot.

 

7 Replies 7

Re: Dropbox menu NOT works

Francisco E.
Helpful | Level 5

PLEASE HELP!
Ten months after and... the ERROR persist.

Dropbox menu NOT works

Francisco E.
Helpful | Level 5

I installed dropbox_2015.10.28_i386.deb. Ubuntu 16.04 32 bits.

 

On Unity, Dropbox icon and menu works fine.

 

 

On Gnome Flashback (Metacity), Dropbox icon works fine, BUT menu NOT works.

 

 

Can you help me?

Re: Dropbox menu NOT works

310EI
Super User

@Francisco E. wrote:

PLEASE HELP!
Ten months after and... the ERROR persist.


Hello, @Francisco E....

 

I apologize that your question went unanswered for so long.

 

I'm using Ubuntu 16.04.3 LTS on two different computers and I'm not experiencing any problems with either of them using the Dropbox Desktop Client (both 32 bit).

 

Do you still have the older version of the Desktop Client from last October installed on your computer?  If so, I recommend you make sure that you have the newest stable build installed vs the outdated version.

 

After installing it, please restart your computer.  Afterwards, please check to see if your menu problem is still ocurring.



HELP CENTER ARTICLES

Re: Dropbox menu NOT works

310EI
Super User

Hello, @Francisco E....

 

I merged your second thread from 11:33 a.m. today with your original post from October 21, 2016 since they had the exact same title (duplicate threads are counter-productive).

 

NOTE:  I was in the process of answering your original post when you started the second thread.

Re: Dropbox menu NOT works

Francisco E.
Helpful | Level 5

Thank you 310EI, by your help.
The second post has more details about Dropbox problem.
Unity interface has no problem.
The problem exist in Gnome Flashback (Metacity) interface.

Re: Dropbox menu NOT works

Jane
Dropboxer

Hey @Francisco E.

 

I'm under the impression that all visual elements load appropriately on Unity because it complies with the system requirements, as listed here (you may have a look at the desktop environments towards the end of the article). 

 

Because Metacity is a Window manager, that's not supported by Dropbox, you may have to look into an alternative option, out of the ones listed in the help center article above. 

 

Hope this helps you clarify! 

 


Jane
Community Moderator @ Dropbox
dropbox.com/support

 

Heart Did this post help you? If so please give it a Like below. 
:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Best Answer' button to help others find it.
:arrows_counterclockwise: Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Re: Dropbox menu NOT works

310EI
Super User

@Francisco E. wrote:

Thank you 310EI, by your help.
The second post has more details about Dropbox problem.
Unity interface has no problem.
The problem exist in Gnome Flashback (Metacity) interface.


You're welcome.

 

Well, as @Jane pointed out in her post, Metacity is not supported by Dropbox.

 

I was going to suggest contacting Metacity's support team but after trying to find one for you, I don't believe that they have one (view their blog).

Poll
Which Dropbox Plan do you have?
Who's talking

Top contributors to this post

  • User avatar
    310EI Super User
  • User avatar
    Jane Dropboxer
  • User avatar
    Francisco E. Helpful | Level 5
What do Dropbox user levels mean?
Need more support?