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Dropbox menu disappeared (again) on Ubuntu 17.10

Helpful | Level 5

The exact same problem as in https://www.dropboxforum.com/t5/Installation-and-desktop-app/Dropbox-menu-disappeared-on-Ubuntu-16-... re-appeared in Ubuntu 17.10. if using the Unity desktop.

 

I suspect Dropbox code still checkes for the full env var value instead parts of it. The value seems to have again changes, as :ubuntu was added:

 

~$ echo $XDG_CURRENT_DESKTOP
Unity:Unity7:ubuntu

Hope this can be fixed asap..

 

2 Replies 2
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Re: Dropbox menu disappeared (again) on Ubuntu 17.10

Dropboxer
Dropboxer
Hey 
 
Thanks for posting your inquiry on our Forum & welcome aboard! 
 
My suggestion regarding this matter, as you've already found some relevant details based on your own research, would be to raise a ticket on our official support channel, so as to ask a higher level of support for advice regarding this. 
 
Once you get a chance to write us, please let me know a ticket ID to reference in your reply, so that I look it up internally and make sure someone gets on it soon.
 
Thanks in advance & I'm looking forward to hearing back from you! 
 
(Note: I've made sure to close the older thread, so as to keep track of the latest interaction.)

 


Jane
Community Moderator @ Dropbox
https://dropbox.com/support

 

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Re: Dropbox menu disappeared (again) on Ubuntu 17.10

Helpful | Level 5

Unfortunately, this seems not to have been fixed (despite being quite an easy fix). I hope they get it fixed soon now.

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