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Dropbox needs access to my storage to view PDF email attachment

Dropbox needs access to my storage to view PDF email attachment

Purdo79
Explorer | Level 4

I have Dropbox on android, and everytime I open an email with an attachment it always says, 'to veiw this document Dropbox needs access to your storage'. All permissions are granted but I can't access my files anywhere. Please help I'm losing so much work.

1 Accepted Solution

Accepted Solutions

Re: Dropbox pdf

Sanchez
Dropboxer
Hey again, @Purdo79

I think I’m still missing something here. If your email contains a PDF attachment, you should be able to download/view it using your device’s PDF viewer/editor. Dropbox is not involved in this process. 

Are you perhaps being sent a Dropbox shared link to the PDF file? 

Cheers

Sanchez
Community Moderator @ Dropbox
dropbox.com/support


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View solution in original post

11 Replies 11

Re: Dropbox pdf

Sanchez
Dropboxer
Hey @Purdo79, welcome to our community! 

I want to make sure I understand your situation: 

  • Are you composing a new email, and trying to attach a file that is located in your Dropbox? 

  • Do you have our mobile app installed? 

  • Are you signed into your Dropbox account via our app?

  • When exactly do you see the error message?  

Let me know, and we’ll go from there. 

Cheers! 

Sanchez
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Re: Dropbox pdf

Purdo79
Explorer | Level 4
When someone sends me an email, for example my insurance company, they attach my documents as a pdf, I try to open pdf, and I get a box appear on my screen that says, to preview this document, Dropbox needs access to your storage.

Re: Dropbox pdf

Sanchez
Dropboxer
Hey again, @Purdo79

I think I’m still missing something here. If your email contains a PDF attachment, you should be able to download/view it using your device’s PDF viewer/editor. Dropbox is not involved in this process. 

Are you perhaps being sent a Dropbox shared link to the PDF file? 

Cheers

Sanchez
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Re: Dropbox pdf

Machine79
New member | Level 2
Not doing anything with drop box but all pdf on my android gives that same msg. Dropbox needs acess

Re: Dropbox pdf

Pearlie
New member | Level 2

 Did you ever get this figured out? I’m having the same problem.

Re: Dropbox pdf

Xxxxxxxxxx-x
New member | Level 2
Hi - I have the same problem. No link involved. What do you propose to do or who can help?

Re: Dropbox pdf

Hannelieo
New member | Level 2
I also have the same problem. Can't open any pdf folder at all. No Dropbox links involved.

Re: Dropbox pdf

Purdo79
Explorer | Level 4
I found that after downloading attachments and getting Dropbox message, I open Dropbox, tap the + symbol bottom right of screen, then selecting documents, tap upload and then you can view in Dropbox

Re: Dropbox pdf

NorwegianWood
Explorer | Level 4

I have the same problem. Why should dropbox interfere with opening pdf-documents attached to an email? I am seriously considering removing dropbox from my device.

It applies both to physical attachments and general links (not dropbox accounts) on the net.

The solution is not going to be allowing dropbox to do so or so.

Dropbox, please fix this!!

Who's talking

Top contributors to this post

  • User avatar
    NorwegianWood Explorer | Level 4
  • User avatar
    Purdo79 Explorer | Level 4
  • User avatar
    Hannelieo New member | Level 2
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