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Dropbox needs to change permissions message

Dropbox needs to change permissions message

annietran
Explorer | Level 3

I keep getting a message stating Dropbox needs to change permissions.

I can't do steps 5 or 6 as the options are greyed out. Can someone help?

 

#1. Select your home directory (the folder named after your computer's login) and press Command-I to "Get Info"

#2. Scroll down to the "Sharing & Permissions" section at the bottom of the Get Info window

#3.  If everything is grayed out, click on the gold lock at the bottom right of the window. You'll be prompted for your login password. You'll need admin access to edit the permissions. If you are unable to unlock these privileges, talk to your system administrator to give you access to this folder.

#4. Your name should already be on the list of sharing and permissions. If you aren't listed, then add yourself by clicking the button.

#5. Once your user is added, click your name and then click the gear menu at the bottom middle of the window, and choose "Make me the owner". If this option is grayed out you can skip to step 6. 

#6. Click the gear again and choose "Apply to enclosed items". 

This will allow Dropbox access to your home folder, Dropbox folder, and any required settings.

[Note: Another possible cause of these issues would be local network sharing or folder redirection preferences setup in folders or files within your Dropbox. Similar effects can also happen when your Dropbox folder or its system files are located in a mounted network drive or a remote location (like roaming profiles) since this could cause Dropbox to not have constant access or permissions to operate in those locations. This is especially an issue if other people in the network could be accessing the same data. For these reasons, I'd suggest that you ensure that your setup does not include any of the above scenarios. You may need to reach out to IT if your computer is in a corporate environment to check any of them.]

3 Replies 3

Re: Dropbox needs to change permissions message

Daphne
Dropboxer

Hey @annietran, thanks for reaching out to us here!

 

Just to make sure that we're on the same page, could you send me a screenshot of the error that you're getting regarding Dropbox needing to change permissions?

 

Also, can you let me know which version of the app you have installed and the OS version that your device is running?

 

Keep me posted!


Daphne
Community Moderator @ Dropbox
dropbox.com/support


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Re: Dropbox needs to change permissions message

annietran
Explorer | Level 3

Hi @Daphne 

The error comes up only occasionally - Ill be sure to get a screenshot  next time. I'm not sure which version but its a recent one as my iMac is only 2 months old. I just downloaded the latest Dropbox app in case.. I t'smacOS Catalina Version 10.15.6.

Re: Dropbox needs to change permissions message

Lusil
Dropboxer

No worries, @annietran

 

When you do get the chance to grab a screenshot of the error message for us, could you also confirm if you:

  • Are running the latest stable version of the desktop app (104.4.175)?
  • Installed the desktop app with admin privileges? 

Keep us posted!


Lusil
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
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