cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Whether you are transferring a single drive, a team or an entire organization, Movebot's cloud migration tool has been built to make your Dropbox migration simple - learn all about it here.

Dropbox installs & integrations

Connect your tools and content together with help from the Dropbox Community. Join a discussion or post a question of your own to get started.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Dropbox not launching on Windows 7 professional

Dropbox not launching on Windows 7 professional

Hasnain
Helpful | Level 5

Hi

I am using Windows 7 proffesional service pack 1. just got the computer from a friend.

have installed the windows app via the dropbox website. but the dropbox app will not launch. when i click on the shortcut it does just nothing. 

tried running it in compatability mode a window opens but nothing displays on it. Please help. Thanks

1 Accepted Solution

Accepted Solutions

Re: Dropbox not launching on Windows 7 professional

Jane
Dropboxer
Thanks for the swift reply & taking the time to grab this screenshot for me @Hasnain
 
Can you disable Defender as well during the installation? Connection problems usually mean there is a proxy, firewall, antivirus or other type of security program in the way. Incorrect date and time on your computer could also prevent Dropbox from getting a secure connection, please make sure this is not the case before checking anything else.
 
If your date and time are correct please check other security applications. This resource  goes into detail of the latest known security problem interactions
 
If you have an antivirus and/or firewall running, make sure you do the following:
- Allow "Dropbox" (or "Dropbox.exe") to access ports 80 (HTTP) and 443 (HTTPS).
- Add dropbox.com to the list of approved sites (white list) and make sure it is not on a black list.
- In general, you need to allow *.dropbox.com and *.getdropbox.com to access all the hosts in our domain, since our IPs are constantly changing you need to approve/unblock by domain.
- Some antivirus have special features that scan SSL traffic, please review your vendor's documentation and make sure you exclude Dropbox from the list.
- Some firewalls also act as proxies for your computer, so you might need to add them in the proxies Preferences panel to correctly connect.
 
If the issue you’re facing persists, please let me know which security applications are you running in your device to make sure this is not an interaction with any of them. 
 
Please take a bit of your time to try my suggestions at your convenience & let me know of the outcome here. Thanks again for your cooperation & I’m looking forward to hearing back from you! 

 


Jane
Community Moderator @ Dropbox
dropbox.com/support

 

Heart Did this post help you? If so please give it a Like below. 
:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Best Answer' button to help others find it.
:arrows_counterclockwise: Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

View solution in original post

6 Replies 6

Re: Dropbox not launching on Windows 7 professional

Jane
Dropboxer
Hey there (@Hasnain), assuming that you can access our website as expected, you may have a look at these pointers that could be helpful: 
 
Spoiler
  • Initially, are you connecting through a work network by any chance? If so, you may have to check with your company’s IT, as there may be an update on your Firewall settings (or some other additional security precaution put in place) that’s been affecting your connection. Are you having any issues loading your account online? Also, is it the first time that you're installing Dropbox on this device/ on this network? 
  • Are other users in your network experiencing the same behavior incidentally? Have you reset your router maybe? 
  • If all other settings have been checked correctly, then it’s highly likely that an antivirus, security program, proxy or VPN is blocking the Dropbox desktop app from updating. Can you make sure the domains listed here are allowed or whitelisted?
  • Last but not least, I’d appreciate a screenshot (omitting personal info) of the blank window you’re seeing on your end. 
  • Do you see any Dropbox-related processes running in your Task Manager incidentally?  
Please let me know of your findings in your next message here so as to follow-up with you as closely as possible. Thanks in advance & I’ll be awaiting your next reply!

 


Jane
Community Moderator @ Dropbox
dropbox.com/support

 

Heart Did this post help you? If so please give it a Like below. 
:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Best Answer' button to help others find it.
:arrows_counterclockwise: Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Re: Dropbox not launching on Windows 7 professional

Hasnain
Helpful | Level 5

Hi Jane,

 

please check my replies below which are underlined. Thanks


@Jane
Spoiler
  • Initially, are you connecting through a work network by any chance? No i am not connecting through a network If so, you may have to check with your company’s IT, as there may be an update on your Firewall settings (or some other additional security precaution put in place) that’s been affecting your connection. Are you having any issues loading your account online?i can load my account online without any issues Also, is it the first time that you're installing Dropbox on this device/ on this network? I have installed on my previous computer without any issues
  • Are other users in your network experiencing the same behavior incidentally? Have you reset your router maybe? NO
  • If all other settings have been checked correctly, then it’s highly likely that an antivirus, security program, proxy or VPN is blocking the Dropbox desktop app from updating. Can you make sure the domains listed here are allowed or whitelisted? I have removed all anti virus programs have left windows defender only
  • Last but not least, I’d appreciate a screenshot (omitting personal info) of the blank window you’re seeing on your end. 
  • Do you see any Dropbox-related processes running in your Task Manager incidentally? yes drobbox.exe on the task manager on the proccess tab but not on the aplication tab  
 



Re: Dropbox not launching on Windows 7 professional

Hasnain
Helpful | Level 5

Hi Jane,

Please see attached the screenshot

 

Thanksdrop box.PNG

Re: Dropbox not launching on Windows 7 professional

Jane
Dropboxer
Thanks for the swift reply & taking the time to grab this screenshot for me @Hasnain
 
Can you disable Defender as well during the installation? Connection problems usually mean there is a proxy, firewall, antivirus or other type of security program in the way. Incorrect date and time on your computer could also prevent Dropbox from getting a secure connection, please make sure this is not the case before checking anything else.
 
If your date and time are correct please check other security applications. This resource  goes into detail of the latest known security problem interactions
 
If you have an antivirus and/or firewall running, make sure you do the following:
- Allow "Dropbox" (or "Dropbox.exe") to access ports 80 (HTTP) and 443 (HTTPS).
- Add dropbox.com to the list of approved sites (white list) and make sure it is not on a black list.
- In general, you need to allow *.dropbox.com and *.getdropbox.com to access all the hosts in our domain, since our IPs are constantly changing you need to approve/unblock by domain.
- Some antivirus have special features that scan SSL traffic, please review your vendor's documentation and make sure you exclude Dropbox from the list.
- Some firewalls also act as proxies for your computer, so you might need to add them in the proxies Preferences panel to correctly connect.
 
If the issue you’re facing persists, please let me know which security applications are you running in your device to make sure this is not an interaction with any of them. 
 
Please take a bit of your time to try my suggestions at your convenience & let me know of the outcome here. Thanks again for your cooperation & I’m looking forward to hearing back from you! 

 


Jane
Community Moderator @ Dropbox
dropbox.com/support

 

Heart Did this post help you? If so please give it a Like below. 
:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Best Answer' button to help others find it.
:arrows_counterclockwise: Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Re: Dropbox not launching on Windows 7 professional

Hasnain
Helpful | Level 5

Hi Jane,

it worked after i unabled the windows defender,

Thanks for your help and support

Kind Regards

Hasnain

Re: Dropbox not launching on Windows 7 professional

Jane
Dropboxer

Awesome @Hasnain, happy to hear that this has been sorted for you now & thanks a lot for circling back to me to let me know of the outcome. I’m always around, so feel free to ping me back again in case you have more questions in the future. Oh, & happy Monday! :unicorn:

 


Jane
Community Moderator @ Dropbox
dropbox.com/support

 

Heart Did this post help you? If so please give it a Like below. 
:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Best Answer' button to help others find it.
:arrows_counterclockwise: Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Who's talking

Top contributors to this post

  • User avatar
    Jane Dropboxer
  • User avatar
    Hasnain Helpful | Level 5
What do Dropbox user levels mean?
Need more support?