Dropbox not starting

[SamKC]

Good Morning,

I have Dropbox linked to 2 desktops and one laptop. All have been working perfectly for years. One desktop, however, has stopped working (other computers fine) - does not startup on boot up and even manually searching for the app and running it results in the 'thinking icon' then absolutely nothing. I have reinstalled and relinked dropbox - worked for a day or 2 then the same thing happens. I run Win 10 Pro, Norton Internet Security on a Dell XPS 27. This has not been associated with any changes to Windows or Norton. Any help would be greatly appreciated.

Thanks
Sam

[Jane]

Hey SamKC, 

Thanks for getting in touch on Community about that, glad to assist!

Just to reference, when you say that you receive the 'thinking icon', is it a blank screen? 

Once I have this piece of info, it'll be a pleasure to send over relevant instructions. 

Kind regards, 

JaneA

[SamKC]

Hi JaneA, thanks for your quick reply, I get the circle icon next to the cursor for a little while then it disappears. The computer is otherwise responsive and works normally.

Thanks

Sam

[Zed]

Hey @SamKC,

I wanted to follow up with you on this, let's go through some troubleshooting steps together:

1. Temporarily disable any antivirus or security programs on your computer.

2. Reinstall the Dropbox application.

Please let me know if disabling your antivirus fixes it. Me and @Jane will be happy to help!

Thanks!

[SamKC]

Thanks Zed, yes I have tried this a few times but no joy - I need a new computer anyway so I think this will be the straw that breaks the camel's back!

[Jane]

Hey SamKC, 

I'm determined to figure out a solution with you, though it seems that the case requires hands-on troubleshooting. 

Could you please log a new support request with us, providing us the name of the device you've been having the issue on? Once you do, please reply to me with a ticket ID, so that we work on that with you!

Will be awaiting to hear back from you. 

Kind regards, 

JaneA

[SamKC]

Thanks JaneA, I appreciate your help but I need a new computer anyway so I'm going to go ahead with that and start with a new fresh install on that new computer

Regards

Sam

[Zed]

Hey @SamKC,

Let us know how that goes and we're here if you encounter any issues or problems!

Thank you!