Dropbox not working Windows 10

[mconnolly]

I suspected Dropbox wasn't working on the Win 10 laptop

It was sitting showing "Starting"

Couldn't sign in or anything

After a few tries, I uninstalled, downloaded latest version and reinstalled - same thing

When I went to the Dropbox menu and tried any option, the Windows Taskbar disappeared

Had to sign out and in again

Dead in the water right now

Can't access files and work on them

"Last straw"??

[mconnolly]

Oh it also said the Computer is offline, but it isn't!

[Hannah]

Hey @mconnolly, thanks for reaching out to our Community.

Did you perhaps recently install or had already installed any security apps or programs on your laptop? Like an antivirus, firewall, etc.?

Can you try temporarily disabling them or whitelisting Dropbox on them, to see if that helps?

Keep me posted.

[mconnolly]

I use AVG

Have done for years so it's not new

No other recent installs

Dropbox was white-listed in the firewall

I also disabled AVG for a while as part of my tests

Made no difference

Currently I have no idea what version of files are actually stored, and I can't access them very easily

Not 'user-friendly'!

[Jay]

Hi @mconnolly, there is a possibility that a proxy, VPN, firewall, other security software, or even ISP/router issues could be restricting traffic to the following Dropbox domains.

Have you changed the proxy settings in the desktop app?

I'd recommend disabling all of these items, if any are present on your machine, and see if the desktop app is able to connect.

[mconnolly]

Proxy is set to No proxy

Reset the router

Still says "Starting"

It has lost the account details as well and I can't modify them either

Dead in the water!

[J_B_]

Hi mconnolly,

I had a similar issue with dropbox immediately after applying KB5006670 on Windows 10 version 2004

If Windows Updates were recently applied (view update history) , the Microsoft published doc below could fix your issue:

Registry Key:
1, Open a Command Prompt window (cmd.exe) with elevated permissions.
2, Type the following command depending on which Windows version you are using and then
press Enter.
Windows Sever 2022:
reg add HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Policies\Microsoft
\FeatureManagement\Overrides /v 2801335948 /t REG_DWORD /d 0 /f
Windows 10, version 2004, Windows 10, version 20H2 and Windows 10, version
21H1:
reg add HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Policies\Microsoft
\FeatureManagement\Overrides /v 2767781516 /t REG_DWORD /d 0 /f
Windows 10, version 1909:
reg add HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Policies\Microsoft
\FeatureManagement\Overrides /v 928713355 /t REG_DWORD /d 0 /f
Windows 10, version 1809, Windows Server 2019:
reg add HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Policies\Microsoft
\FeatureManagement\Overrides /v 2371422858 /t REG_DWORD /d 0 /f
3, All version of Windows require a restart of the device for the registry key to take effect.
Before restarting Windows 10, version 1909, Windows 10, version 1809 and Windows Server

ref:

https://docs.microsoft.com/en-us/windows/release-health/resolved-issues-windows-10-21h1#1696msgdesc

[Jay]

Thanks for the info, I'd recommend getting in contact with the support team directly for further assistance.

Once you get a ticket ID from the automated response, please let me know the number here so I can locate it in our system!

[mconnolly]

Now I get a sign-in form but it gives me "Something went wrong"

Ticket #14922770: DB: Can't sign in

[Jay]

Thanks for the ticket ID, I've gone ahead and prioritized it to expedite matters on your behalf.