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Dropbox on Android crashing

Explorer | Level 4

Dropbox App keeps crashing on android app just as i sign in to bussiness account. Clearing cach and memory does not fix it. App becomes unusable, it continues to crash untill you uninstall and reinstall. I've tried siging in to my personal account and that works. only seems to be the bussiness account.

Phone: Pixel XL

os: Android 8.1.0

dropbox version: 84.2.4

1 Accepted Solution

Accepted Solutions
Highlighted

Re: Dropbox on Android crashing

Dropboxer
Dropboxer
Hey kdeetch & jmisoulis, our latest 88.2.2” version was released yesterday on Google Play. If your phone hasn’t updated automatically, you may have to check it manually. 
 
Please feel free to keep us updated on this thread on how the latest update works for you regarding the issue you had experienced with the application crashing on your phone. Thanks in advance!

 


Jane
Community Moderator @ Dropbox
https://dropbox.com/support

 

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View solution in original post

13 Replies 13
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Re: Dropbox on Android crashing

Dropboxer
Dropboxer
Hey @jmisoulis, welcome to our community! 

Thanks for the detailed description of this issue. We should go ahead and put you in touch with our support team for further investigation and troubleshooting on this. You can submit a support ticket here, and then let me know your ticket number so I can make sure an agent gets on it right away. 
 
Cheers! 

Sanchez
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Dropbox on Android crashing

Explorer | Level 4

Thanks for getting back to me. i had submitted a bug report via the app on my personal account and support reached out to me. here is the ticket # 7679000.

 

-John

Highlighted

Re: Dropbox on Android crashing

Helpful | Level 7

One of our users with a Pixel phone is reporting the same problem.  I am glad you are looking in to it.  

Highlighted

Re: Dropbox on Android crashing

Dropboxer
Dropboxer
Thanks so much for the update, John @jmisoulis ! 😊
 
I’ve located your support ticket on our back-end and have seen that you’re currently in contact with one of our colleagues, which is great - They’ll keep working with you, and if necessary, forward your case up to our team specialists. 
 
 
Also, thanks for reaching out about the same issue, @rmckinnon10 - In order for further troubeshooting to be carried out, would you mind also logging an official support ticket with us on this matter: www.dropbox.com/support 
 
Feel free to reply to this post once you've had the chance to do so, and have received your ticket ID - I'll be happy to stay updated with you on this case, as much as I can.
 
Have a terrific day, both of you!  
 



Karina
Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so please mark it for some Kudos below. 
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Re: Dropbox on Android crashing

Dropboxer
Dropboxer
Thanks everyone, the engineers are on it!
 
We're actively investigating this issue on our end and will be in touch with an update once we've assessed the issue.
 
Many thanks for highlighting.
Highlighted

Re: Dropbox on Android crashing

Explorer | Level 3

I have a few of my Android phones that are crashing when the app is opening.  This has happened in the last few days.  I have deleted and reinstalled. 

Highlighted

Re: Dropbox on Android crashing

Dropboxer
Dropboxer
Hey kdeetch, thanks for posting on the Dropbox Forum on this issue, I’d like to have a closer look with you! 
 
Could you include the model & OS in your next reply, so as to follow-up on the matter more closely? 
 
Thanks again & I’m looking forward to hearing back from you! 

 


Jane
Community Moderator @ Dropbox
https://dropbox.com/support

 

Heart Did this post help you? If so please give it a Like below. 
 Did this post fix your issue/answer your question? If so please press the 'Accept as Best Answer' button to help others find it.
 Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

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Re: Dropbox on Android crashing

Explorer | Level 3

This only happens on the Dropbox business account.

Droid Turbo 2

Android Version 7.0

 

The other phone with a problem is a Samsung  Note6

 

Highlighted

Re: Dropbox on Android crashing

Explorer | Level 4

Hey all,

I got this from the Dropbox tech yesterday:

"Hi John,

We've had our engineers working on this and the good news is the problem has been fixed, the fix is in the latest version, v88. Please upgrade and try again and you should find that this functionality works correctly.

Sorry for any inconvenience this caused.

Regards,
Luke"

 

Only thing is that the update has not dropped yet and the play store still shows me version 86.2.4

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