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Dropbox on Galaxy Book 2 (not in s-mode)

Dropbox on Galaxy Book 2 (not in s-mode)

jbramble
Explorer | Level 3

I'm unable to install the desktop app on my new Galaxy Book 2, also unable to login to the Dropbox app either.

12 Replies 12

Re: Dropbox on Galaxy Book 2 (not in s-mode)

Elixir
Super User

Hello @jbramble, can you please try downloading the offline installer https://www.dropbox.com/downloading?type=full and installing?

Re: Dropbox on Galaxy Book 2 (not in s-mode)

jbramble
Explorer | Level 3

That also didn't work.

Re: Dropbox on Galaxy Book 2 (not in s-mode)

Lusil
Dropboxer

Hi there @jbramble

Sorry to hear that you're having trouble accessing and installing the desktop app. 

To ensure troubleshooting, could you please let us know what exactly happens when you try to install the app? Do you get any error messages? Any screenshots (without personal info) would be very helpful. 

Thanks in advance!


Lusil
Community Moderator @ Dropbox
dropbox.com/support


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Re: Dropbox on Galaxy Book 2 (not in s-mode)

jbramble
Explorer | Level 3

2019-09-16 (1).png2019-09-16.png

Re: Dropbox on Galaxy Book 2 (not in s-mode)

jbramble
Explorer | Level 3

To confirm, my device is not in s-mode

Re: Dropbox on Galaxy Book 2 (not in s-mode)

Lusil
Dropboxer

Thanks for the screenshots, @jbramble

In general, an error 2 on a Windows OS could be resolved by following the steps outlined here by @Walter

However, from your second image attached, I can see that the error message outlines that your device is incompatible and prompts you to install the Dropbox app for Windows 10 in S mode. 

Could you please clarify if you're still having trouble installing the app from the Microsoft Store?

Let me know what you find!

 


Lusil
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
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Re: Dropbox on Galaxy Book 2 (not in s-mode)

jbramble
Explorer | Level 3
I am able to install that app, however as mentioned in my original post, I am also unable to sign in to that.. also just to clarify in case it hasn’t already been clear enough, my tablet is NOT in s-mode. I am not interested in any solution that involves using that app.

Re: Dropbox on Galaxy Book 2 (not in s-mode)

Lusil
Dropboxer

Thanks for your swift reply, @jbramble

In order to have a better look into this with you, due to account-specific info that'll be needed, I've sent you a ticket to the email address associated with your Community profile. 

Please check your inbox for my latest message and we'll take it from there. Thanks!


Lusil
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Re: Dropbox on Galaxy Book 2 (not in s-mode)

skitszoid
New member | Level 2

I am having the same problem.  Did you get it fixed?

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