Dropbox on Galaxy Book 2 (not in s-mode)

[jbramble]

I'm unable to install the desktop app on my new Galaxy Book 2, also unable to login to the Dropbox app either.

[Elixir]

Hello @jbramble, can you please try downloading the offline installer https://www.dropbox.com/downloading?type=full and installing?

[jbramble]

That also didn't work.

[Lusil]

Hi there @jbramble, 

Sorry to hear that you're having trouble accessing and installing the desktop app. 

To ensure troubleshooting, could you please let us know what exactly happens when you try to install the app? Do you get any error messages? Any screenshots (without personal info) would be very helpful. 

Thanks in advance!

[jbramble]

[jbramble]

To confirm, my device is not in s-mode

[Lusil]

Thanks for the screenshots, @jbramble. 

In general, an error 2 on a Windows OS could be resolved by following the steps outlined here by @Walter. 

However, from your second image attached, I can see that the error message outlines that your device is incompatible and prompts you to install the Dropbox app for Windows 10 in S mode. 

Could you please clarify if you're still having trouble installing the app from the Microsoft Store?

Let me know what you find!

[jbramble]

I am able to install that app, however as mentioned in my original post, I am also unable to sign in to that.. also just to clarify in case it hasn’t already been clear enough, my tablet is NOT in s-mode. I am not interested in any solution that involves using that app.

[Lusil]

Thanks for your swift reply, @jbramble. 

In order to have a better look into this with you, due to account-specific info that'll be needed, I've sent you a ticket to the email address associated with your Community profile. 

Please check your inbox for my latest message and we'll take it from there. Thanks!

[skitszoid]

I am having the same problem.  Did you get it fixed?