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Dropbox on a Windows 10 OS...does not work.

Dropbox on a Windows 10 OS...does not work.

Magnus A.3
New member | Level 1

Trying to install Dropbox on a new windows 10 computer. However, it does not start after installation. I can install Box! I receive the following error message:


[get_extra_trace_info failed]
Traceback (most recent call last):
File "dropbox\client\main.pyo", line 677, in boot_error
File "dropbox\client\main.pyo", line 4781, in get_dropbox_path
AttributeError: 'NoneType' object has no attribute 'get_dropbox_path'

Original traceback:

Traceback (most recent call last):
File "dropbox\client\main.pyo", line 5053, in main_startup
File "dropbox\client\main.pyo", line 2021, in run
File "dropbox\client\main.pyo", line 948, in startup_low
File "dropbox\client\multiaccount\instance_database.pyo", line 844, in __init__
File "dropbox\client\mapreduce.pyo", line 59, in __init__
File "dropbox\client\mapreduce.pyo", line 105, in new_user_key
File "dropbox\keystore\keystore_win32.pyo", line 72, in store_versioned_key
File "dropbox\keystore\keystore_win32.pyo", line 79, in _store_versioned_key
File "dropbox\keystore\keystore_win32.pyo", line 178, in _encrypt_payload
File "pynt\helpers\crypt.pyo", line 30, in protect_data
FormattedWindowsError: [Error 0x80090345] The requested operation cannot be completed. The computer must be trusted for delegation and the current user account must be configured to allow delegation.


90fce9033502d05cb94176c5158b5eca

6 Replies 6

Re: Dropbox on a Windows 10 OS...does not work.

Rich
Super User II

This is a Windows issue, not Dropbox. See the following for information and a workaround from Microsoft:

 

Re: Dropbox on a Windows 10 OS...does not work.

Rick M.
Experienced Collaborator | Level 13

, did you install as an administrator?

 

Re: Dropbox on a Windows 10 OS...does not work.

Magnus A.3
New member | Level 1

Yes I did install as an administrator.

Both Box and Google Drive works fine!

Re: Dropbox on a Windows 10 OS...does not work.

Magnus A.3
New member | Level 1

I tried this solution but it did not work:

https://www.dropboxforum.com/hc/en-us/community/posts/204626356-Dropbox-fails-to-start-error-warning

I guess I just have to cancel my Dropbox subscription and go with Box and Drive that work without problems...

 

Re: Dropbox on a Windows 10 OS...does not work.

Rick M.
Experienced Collaborator | Level 13

Magnus, use the "full" (off-line) installer of the latest version.

 

Re: Dropbox on a Windows 10 OS...does not work.

Matt E.7
New member | Level 2

None of the above solutions work.  The microsoft links are worthless.

Who's talking

Top contributors to this post

  • User avatar
    Matt E.7 New member | Level 2
  • User avatar
    Rick M. Experienced Collaborator | Level 13
  • User avatar
    Magnus A.3 New member | Level 1
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