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Dropbox on linux randomly logs off and need relink

Dropbox on linux randomly logs off and need relink

lburgazzoli
New member | Level 2

Hello,

 

I've installed Dropbox desktop app to my fedora 27 workstation and upon reboot I'm randomly propted to log-in to my Dropbox account to link the computer as if it is the first time. On my Dropbox account I then see the same device multipple time under Security \ Devices with the same name, IP address and so on.

 

How does Dropbox detect that my device needs to be registered ?

1 Accepted Solution

Accepted Solutions

Re: Dropbox on linux randomly logs off and need relink

Vernon
Dropboxer

Hi again,

 

Thanks or the fast reply.

 

I've located the ticket and an agent will be handling it as soon as possible.

 

Thanks!

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7 Replies 7

Re: Dropbox on linux randomly logs off and need relink

Anastasios
Collaborator | Level 9

Try to deselect the option for Dropbox to automatically startup along with the boot of your operating system.

 

What happens if you then start up Dropbox manually after the system has stably completed booting.

 

Does it still ask you for the Dropbox credentials again ?

 

I suspect there might be instances/moments while booting that your Fedora has not finalised the network connection settings but the 

 

Dropbox app has already loaded and is attempting a login attempt - therefore asking you for your info again.

 

p.s. I dont use Fedora ... just instinctive answer

 

Let me know if this helps 😉

Re: Dropbox on linux randomly logs off and need relink

Vernon
Dropboxer

Hi @lburgazzoli,

 

Welcome to our community!

 

Hmmm... This sounds like unusual behavior of the Dropbox desktop app. Could you please as a first step, re-install the Dropbox app?

 

Let us know if this resolves the issue.

 

Thanks in advance. 

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Re: Dropbox on linux randomly logs off and need relink

lburgazzoli
New member | Level 2

I did try multiple times but no, it does not solve the issue. How does dropbox recognize a new device ?

 

 

Re: Dropbox on linux randomly logs off and need relink

Vernon
Dropboxer

Hi again,

 

Thanks for your fast reply.

 

This sounds like an issue that needs to be investigated by our team

 

Can you please go ahead and email them and send us here the ticket ID so we can locate the case and follow up?

 

Thanks in advance.

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Re: Dropbox on linux randomly logs off and need relink

lburgazzoli
New member | Level 2

Ticked ID is #7487820

Re: Dropbox on linux randomly logs off and need relink

Vernon
Dropboxer

Hi again,

 

Thanks or the fast reply.

 

I've located the ticket and an agent will be handling it as soon as possible.

 

Thanks!

----------------------------------------------------------------------------


Did I answer your question?---> Accept as Solution White check mark :nerd:
Kudos are always welcome! :bacon:

Re: Dropbox on linux randomly logs off and need relink

Jane
Dropboxer
 
Hey @lburgazzoli, thanks for reaching out here for advice, let me briefly follow-up on what seems to have fixed the issue for you, so as to leave this here for future reference. 
 
As all other options didn't work for you, starting afresh following these troubleshooting steps (hence wiping any previous traces causing this discrepancy), has amended this issue. 
 
We’re always just a post away in case you have further inquiries in the future, so don't hesitate to reach back out at any time. Wishing you a wonderful rest of the day ahead! 
 

 


Jane
Community Moderator @ Dropbox
dropbox.com/support

 

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