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Dropbox on my cellphone

Dropbox on my cellphone

EliteDeco
Helpful | Level 5

I have dropbox installed on my cellphone and my laptop, i am unable to log in on the cellphone. Please help

1 Accepted Solution

Accepted Solutions

Re: Dropbox on my cellphone

EliteDeco
Helpful | Level 5

Hi Walter,

 

Thank you so much, all sorted since deleting and reinstalling 🙂

 

View solution in original post

5 Replies 5

Re: Dropbox on my cellphone

Walter
Dropboxer
Hi @EliteDeco, welcome aboard and thanks for using Dropbox!

Can you please let me know your device's exact OS and the version of our mobile app if possible?

Is it meeting our minimum requirements for the mobile app?

Keep me posted!

Walter
Community Moderator @ Dropbox
dropbox.com/support


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Re: Dropbox on my cellphone

EliteDeco
Helpful | Level 5

Hi, Its a Xiomi Redmi 9C

 

MIUI Version: MIUI Global 12.0.12 Stable, 12.0.12.0 (QCRMIXM)

Android Version: 10QP1A.190711.020

Android Security Patch Level: 01.04.21

 

When I try to sign in on the app on the phone I get an error message saying Sign-in failed, incorrect email or password! My email address and password are 100 percent correct as I am signed in on the web with them!

 

Thanks for your assistance.

 

Re: Dropbox on my cellphone

Walter
Dropboxer

Thanks for the additional details @EliteDeco!

Can you please try completely uninstalling the app from your device and installing it anew?

If you still get the same error afterwards, please send me a screenshot so that I can have a visual too. 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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Re: Dropbox on my cellphone

EliteDeco
Helpful | Level 5

Hi Walter,

 

Thank you so much, all sorted since deleting and reinstalling 🙂

 

View solution in original post

Re: Dropbox on my cellphone

Walter
Dropboxer
Glad to hear it's working again @EliteDeco.

See you around the Community and have a lovely weekend ahead! 

Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

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    Walter Dropboxer
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    EliteDeco Helpful | Level 5
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