Dropbox on my cellphone

[EliteDeco]

I have dropbox installed on my cellphone and my laptop, i am unable to log in on the cellphone. Please help

[Walter]

Hi @EliteDeco, welcome aboard and thanks for using Dropbox!

Can you please let me know your device's exact OS and the version of our mobile app if possible?

Is it meeting our minimum requirements for the mobile app?

Keep me posted!

[EliteDeco]

Hi, Its a Xiomi Redmi 9C

MIUI Version: MIUI Global 12.0.12 Stable, 12.0.12.0 (QCRMIXM)

Android Version: 10QP1A.190711.020

Android Security Patch Level: 01.04.21

When I try to sign in on the app on the phone I get an error message saying Sign-in failed, incorrect email or password! My email address and password are 100 percent correct as I am signed in on the web with them!

Thanks for your assistance.

[Walter]

Thanks for the additional details @EliteDeco!

Can you please try completely uninstalling the app from your device and installing it anew?

If you still get the same error afterwards, please send me a screenshot so that I can have a visual too. 

[EliteDeco · Accepted solution]

Hi Walter,

Thank you so much, all sorted since deleting and reinstalling 🙂

[Walter]

Glad to hear it's working again @EliteDeco.

See you around the Community and have a lovely weekend ahead!