Dropbox one day suddenly wouldnt start, now can't install it, get error 2

[dropbux9000]

One day Dropbox didnt start. Tried restarting windows 10, didnt help.

I tried uninstalling Dropbox, but it failed. So I tried installing it again using "Dropbox 113.4.507 Offline Installer.exe" offline installer, but it also fails. Giving me this error: "The installer encountered error 2".

I dont know what to do now 😞 I dont have problems with any other programs on my computer, they all run and update without issue. I also havent made any changes, dropbox just didnt want to start one day.

[Chris_J]

Hello Dropbux9000

Try this:

1. Open Run dialog box, type %PROGRAMFILES(x86)% and press Enter. (You can also type the content into the address bar of File Explorer.)
2. Open DropBox and Client folder one after the other.
3. Look for DropboxUninstaller.exe, right click on it, and choose Run as administrator.
4. Follow the Dropbox Uninstall wizard to finish uninstalling the app.

I hope this helps, let me know if it did or wasn't successful

[dropbux9000]

Hi, thanks for help. Unfortunately the uninstaller also fails, no other information but no error code here, it just says it failed.

[Lusil]

Hey @dropbux9000, could you make sure that you don't have any pending updates on your computer?

If you've already checked that, could you give an advanced reinstall a shot?

Just remember that if you're on a Basic (free) account, there’s a three device limit and you'll have to be sure that you've got less than three devices connected to continue.