cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Learn all about how Alex on the Community team used Dropbox in college here!

Dropbox installs & integrations

Connect your tools and content together with help from the Dropbox Community. Join a discussion or post a question of your own to get started.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Dropbox one day suddenly wouldnt start, now can't install it, get error 2

Dropbox one day suddenly wouldnt start, now can't install it, get error 2

dropbux9000
Explorer | Level 3

One day Dropbox didnt start. Tried restarting windows 10, didnt help.

 

I tried uninstalling Dropbox, but it failed. So I tried installing it again using "Dropbox 113.4.507 Offline Installer.exe" offline installer, but it also fails. Giving me this error: "The installer encountered error 2".

 

I dont know what to do now 😞 I dont have problems with any other programs on my computer, they all run and update without issue. I also havent made any changes, dropbox just didnt want to start one day.

3 Replies 3

Re: Dropbox one day suddenly wouldnt start, now can't install it, get error 2

Chris_J
Super User

Hello Dropbux9000

Try this:

  1. Open Run dialog box, type %PROGRAMFILES(x86)% and press Enter. (You can also type the content into the address bar of File Explorer.)
  2. Open DropBox and Client folder one after the other.
  3. Look for DropboxUninstaller.exe, right click on it, and choose Run as administrator.
  4. Follow the Dropbox Uninstall wizard to finish uninstalling the app.

 

Run dialog box

 

I hope this helps, let me know if it did or wasn't successful


-------------------------


if this works and it was a solution, please click on Accept as Solution.  Also clicking on Likes would be super.  Thanks!

Re: Dropbox one day suddenly wouldnt start, now can't install it, get error 2

dropbux9000
Explorer | Level 3

Hi, thanks for help. Unfortunately the uninstaller also fails, no other information but no error code here, it just says it failed.

Re: Dropbox one day suddenly wouldnt start, now can't install it, get error 2

Lusil
Dropboxer
Hey @dropbux9000, could you make sure that you don't have any pending updates on your computer?

If you've already checked that, could you give an advanced reinstall a shot?

Just remember that if you're on a Basic (free) account, there’s a three device limit and you'll have to be sure that you've got less than three devices connected to continue.
 

Lusil
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Who's talking

Top contributors to this post

What do Dropbox user levels mean?
Need more support?