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Dropbox permissions error

Dropbox permissions error

davdlukinuk
New member | Level 2
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Help

 

I changed a user account in Windows 10 and Dropbox is looking for this file that doesn't exist.  Its my error but I can't seem to find the correct permissions to either overwrite the name or delete the wrong user file.

 

I have unlinked the computer but I can't get rid of the dropbox information and its looking for the old directory.

 

David

2 Accepted Solutions

Accepted Solutions

Tom H.
Super User
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@davdlukinuk

 

When you change a user name etc. its necessary to do an advanced reinstall becuase of old files remaining in place. Take note of this help topic and I would encourage you to read it a few times before attempting it. Specifically the portions about selective sync and upon the re install locating the Dropbox folder, if you moved it from the default location. 

 

https://www.dropbox.com/help/desktop-web/advanced-reinstall

 

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davdlukinuk
New member | Level 2
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hi

I had to delete remaining files in the registry for Dropbox.  When it was re-installing, it would try to write to the old location and would not go past.  Eliminating all dropbox files allowed it to install correctly.  Old issues were elminated.

View solution in original post

4 Replies 4

Tom H.
Super User
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@davdlukinuk

 

When you change a user name etc. its necessary to do an advanced reinstall becuase of old files remaining in place. Take note of this help topic and I would encourage you to read it a few times before attempting it. Specifically the portions about selective sync and upon the re install locating the Dropbox folder, if you moved it from the default location. 

 

https://www.dropbox.com/help/desktop-web/advanced-reinstall

 

----



Paw.png If this has helped you, please Kudo this post.
Paws.png If it has solved your issue please ✓  Accept as Solution.

Jay
Dropbox Staff
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If the advanced reinstall doesn’t work, let us know if got any errors so we can help further!

Jay
Community Moderator @ Dropbox
dropbox.com/support


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davdlukinuk
New member | Level 2
Go to solution

hi

I had to delete remaining files in the registry for Dropbox.  When it was re-installing, it would try to write to the old location and would not go past.  Eliminating all dropbox files allowed it to install correctly.  Old issues were elminated.

Jay
Dropbox Staff
Go to solution

Good to hear that it's working for you! Have a great evening. :grin:

 

 

[This thread is now closed. If you have a similar or new question, you can ask here.]


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

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    davdlukinuk New member | Level 2
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