Dropbox problems with sync

[Nicolaj Kristensen]

Hi

I’m a user of Dropbox Business, and i have some problems i need help with.

My harddrive did for some reasen deleted a lot of my files, and i don’t know why... When i connected my harddrive to my computer, Dropbox startet to deleted the same files there was deleted on my harddrive... I quickly dicornected my harddrive, and restored the missing files online in Dropbox, so they are now back again. But if i put my harddrive back into the computer, it wil start doing the same again. How do i sync the files from dropbox back into my harddrive…? I need to sync the other way around, so the files i have in the Dropbox cloud, syncs back into my harddrive. Can you please help me…?

[Walter]

Hi @Nicolaj Kristensen; thanks for joining our Community!

It sounds like your had moved your Dropbox folder onto an external hard drive; is this correct? 

In that case, if the drive is ever disconnected from the computer while Dropbox is running there is a small chance that the Dropbox software will start deleting files before realizing that the entire drive has been removed.

At this point, since you've already restored the deleted files from the website, I'd suggest re-connecting the hard-drive and letting the app sync the changes until it shows up to date. 

Let me know if I'm missing something here, Nicolaj. 

[Nicolaj Kristensen]

Hi Walter
Yes, it sounds right. My dropbox folder is installed on my external hard drive. And in som point, yesterday my hard drive desepirred from my mac, and when i plug in the hard drive again, there was missing a lot of files, and when it start syncs whit dropbox again, dropbox started to delete all the missing files.

So if i just reconnect my hard drive again to the computer, and start sync with dropbox, the same will happened. So i need it to sync the other way around, so all the files from dropbox syncs back into the hard drive. How do i do that...?

[Daphne]

Thanks for getting back to us here @Nicolaj Kristensen!

To avoid needing to unlink and relink the account to the desktop app, I would suggest following Walter's suggestion to reconnect the hard drive and then starting the desktop app to allow it to sync.

It should sync down the files from your account online since you restored them online recently. If there are any deletions, I would suggest allowing the app to complete syncing and then restore the files from the website.

Let me know if this helps!

[Nicolaj Kristensen]

Thanks a lot. That helped 🙂

[Daphne]

I'm glad to hear that @Nicolaj Kristensen!

If there's anything else that I can help with, please just give me a nudge here.

Hope you enjoy the rest of your week!