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Dropbox "Connecting..." with VPN

Dropbox "Connecting..." with VPN

dhayduk
Explorer | Level 3

Been using Dropbox for many years. Normally DB is connected and status is "up to date". And it had been then when I started VPN to the office, that DB would lose connection (not surprising) and would then re-establish the connection. But for the past few updates, the DB icon in the tray is grayed out and the status stays "Connecting...". Sometimes it will even sync any changes that get made (say I upload a picture via my phone), but not always. Proxy is set to AUTO.

 

Definitely didn't have this problem in earlier versions - just not sure exactly when it started (currently running v127.4.4265 on Windows).

4 Replies 4

Re: Dropbox "Connecting..." with VPN

dhayduk
Explorer | Level 3

Oh, should have mentioned that if I disconnect from the VPN, then Dropbox will successfully connect after a few seconds.

 

Also, if VPN is connected and I completely kill dropbox and restart - then it will connect successfully. But then when I disconnect VPN, it will stay in "Connecting..." mode.

 

So basically, it doesn't like having the network endpoint changed while it is running (and doesn't seem to actually retry the connection)...

Re: Dropbox "Connecting..." with VPN

Lori
Dropboxer

Hi @dhayduk, how are you today?

Sorry to hear about this issue - can you try locating the Dropbox icon and menu from the system tray ?

Then, try right-clicking on the icon to access the Dropbox desktop application menu and click on the gear icon in the Notifications panel. 

 

Select "Preferences" from the Dropbox menu. Select the "Proxies" submenu or tab and from there "No proxy".

Can you give it a go, and let me know how it goes? 


Lori
Community Moderator @ Dropbox
dropbox.com/support


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Re: Dropbox "Connecting..." with VPN

dhayduk
Explorer | Level 3

I changed to "No Proxy" but Dropbox still didn't connect (we do use proxies at VPN, so that's why I've used auto-detect in the past and it correctly detected "no proxy" when off VPN and "proxy" when on VPN)...

 

I did notice this morning that Dropbox had connected overnight. Hours after the initial VPN gets established - Dropbox is finally able to connect.

 

I'll check again tomorrow (VPN connect gets reset every 24 hours; currently connected for 4.2 hours).

Re: Dropbox "Connecting..." with VPN

Lori
Dropboxer
Happy Monday @dhayduk!

I'm here to check how things are for you now. Could you also check your DNS settings? 

Also, feel free to let me know your ISP location, please. 

Lori
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
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