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Dropbox recognizes my Windows 7 as Windows XP

Dropbox recognizes my Windows 7 as Windows XP

JaviTorr
New member | Level 2

Hi,

 

I'm having a weird issue with Dropbox. Suddently Dropbox recognizes my Windows 7 as Windows XP and the desktop application is not connecting to the servers. Each time I run Dropbox app I get redirected to a Dropbox site informing that my Windows XP (???) is no longer supported.

 

How can I solve that issue?

 

Thank you.

1 Accepted Solution

Accepted Solutions

Re: Dropbox recognizes my Windows 7 as Windows XP

Rich
Super User II

Refer to the following help article:

 

View solution in original post

6 Replies 6

Re: Dropbox recognizes my Windows 7 as Windows XP

Rich
Super User II

Refer to the following help article:

 

Re: Dropbox recognizes my Windows 7 as Windows XP

JaviTorr
New member | Level 2
Thank you Rich, the issue is now solved.

Re: Dropbox recognizes my Windows 7 as Windows XP

hanh t.
Explorer | Level 3

Please help me. My computer is set up windows 7 but Dropbox recognizes it as window xp and I can run this application.

Re: Dropbox recognizes my Windows 7 as Windows XP

Mark
Super User II
Please read what Rich has already posted as a fix.

If that doesnt work please give us more info on what the problem is.

 


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Re: Dropbox recognizes my Windows 7 as Windows XP

hanh t.
Explorer | Level 3

Untitled.jpg

As you see, dropbox is not run in combability mode but i still cannot use 

Re: Dropbox recognizes my Windows 7 as Windows XP

Jane
Dropboxer
Hey @hanh t.
 
Thanks for getting in touch on the Community with this query, I hope you have a great week ahead! 
 
Please keep in mind that the actions applied as per the screenshot below will be put into effect for the Dropbox shortcut on your desktop. To check whether Compatibility mode” has been enabled for the Dropbox folder, please follow the steps below: 
 
#1. Go to your C:\ drive, 
#2. Go to your Program Files (X86)
#3. Choose the Dropbox folder
#4. Choose the folder Client” and right-click on the Dropbox.exe” file. 
 
Would you mind sending in a a screenshot (omitting personal info) of what you're seeing there, so that I further assist you on the matter? 
 
Looking forward to hearing back from you! 
 
Warm regards, 
JaneA

 


Jane
Community Moderator @ Dropbox
dropbox.com/support

 

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Top contributors to this post

  • User avatar
    Jane Dropboxer
  • User avatar
    hanh t. Explorer | Level 3
  • User avatar
    Mark Super User II
  • User avatar
    JaviTorr New member | Level 2
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