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Dropbox says full even with ZERO files

Dropbox says full even with ZERO files

Confused1
New member | Level 2
Hi,

I have a free account (2.25 GB) and I am receiving weekly emails saying it's full, but I know it';s not full because I have ZERO files and ZERO sharing. I have checked www.dropbox.com/home and www.dropbox.com/account and nothing, clean as a whistle, so what gives....

Please help.

 

1 Accepted Solution

Accepted Solutions

Re: Dropbox says full even with ZERO files

Jay
Dropboxer

I'll reach out to your email from here, which would be the one your forum profile is associated with. Is this okay?

If not, since I don't want you to write your email here, you can submit it at here so we can help further!


Jay
Community Moderator @ Dropbox
dropbox.com/support


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9 Replies 9

Re: Dropbox says full even with ZERO files

Jay
Dropboxer
Hi there, could you double-check that it’s referring to the same email address? Could you have a second email address that is forwarding to your current email?
 
In each of these places, we want to find the email address used to connect to Dropbox. Please also look carefully for typos in your email address in any of these places.
 
1. On your computer, click on the small Dropbox icon in your menu bar or system tray. Click on the gear in the Notifications panel. Click on Preferences, then click on Account.
2. On iOS, open your Dropbox app and tap on "Account". On Android, open your Dropbox app, tap on the Menu button, and then tap on "Settings".
3. On the Dropbox website, click on your avatar or the face in the top right corner.
 
Let me know if you find another email address there!

Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
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Re: Dropbox says full even with ZERO files

Confused1
New member | Level 2

Re: Dropbox says full even with ZERO files

Confused1
New member | Level 2

Jay, thanks for replying but that doesn't look to be the problem either. I have only one email on file and no files at all on the system...

Consfused1

Re: Dropbox says full even with ZERO files

Jay
Dropboxer
Could you check the email you’re receiving to see the exact spelling of the email address that i's being sent to, and if it matches the actual inbox of the account you’re logged into?
 
For instance, if you have a Gmail address john.smith@gmail.com and johnsmith@gmail.com are considered different accounts according to Dropbox, but with Gmail, they are the same and go into the same inbox.

Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Re: Dropbox says full even with ZERO files

Confused1
New member | Level 2

The email address on file and receiving are identical.

Re: Dropbox says full even with ZERO files

Jay
Dropboxer
Would it be okay if we reach out to you at the email address provided on your forum profile to investigate this matter further?

Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Re: Dropbox says full even with ZERO files

Confused1
New member | Level 2

definitely. Where email should I send my email?

Re: Dropbox says full even with ZERO files

Jay
Dropboxer

I'll reach out to your email from here, which would be the one your forum profile is associated with. Is this okay?

If not, since I don't want you to write your email here, you can submit it at here so we can help further!


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Re: Dropbox says full even with ZERO files

Confused1
New member | Level 2

I have submitted my email. Looking forward to chatting wiht you further jay. 

Thank you,

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    Confused1 New member | Level 2
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    Jay Dropboxer
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