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Dropbox slow in download and upload

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Dropbox slow in download and upload

Helpful | Level 6

I've been using dropbox for a long time and I have always used it to sync my .pst outlook file between computers. The .pst file is 2.6GB and syncing the changes usually takes about 1 to 3 minutes.

However lately the sync has gotten extremely slow, starting at 3kb/s, stating it will take about 3 days to complete the job. Then after about 10 minutes the speed will eventually increase and the sync is finished quickly after that.

This problem now occurs on my Windows 10 laptop with a 350Mb connection and on my Windows 7 dekstop with a 120Mb connection.

Dropbox settings are all set to unlimited speed. No other files are being synced.

I normally wouldn't mind this sluggish syncing but I cannot close my laptop/desktop before the sync is done, either I will have to wait of leave the pc on.

What can I do to get the syncing speed back to normal?

1 Accepted Solution

Accepted Solutions
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Re: Dropbox slow in download and upload

Helpful | Level 6

After trying all the suggestions here and via email support I haven't been able to fix this issue. However today I decided to clean up the .pst file which has a 2.7GB filesize. After that I used the built in compress function from Microsoft Outlook. I stopped compressing the file just to check it's effect on the upload speed, it was reduced to 2.3GB already.

My Dropbox upload speed is now at an instant 3000kb/s instead of the 3kb/s.

Could it be there is some sort of filesize limitation?

This solved my problem, I hope it will help somebody in the future.

View solution in original post

8 Replies 8
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Re: Dropbox slow in download and upload

Dropboxer
Dropboxer

Hey @ModelXTC, thanks for reaching out to us here!

Since you're seeing a slow speed initially, could you try temporarily disabling any antivirus or firewall installations to see if that helps at all?

Let me know how it goes and we'll take it from there!


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Dropbox slow in download and upload

Helpful | Level 6

I just now turned of the Windows Firewall completely. I have no other firewalls and I have no anti virus program active at this moment. The upload to dropbox is now between 1.5kb/s and 5kb/s whenever I check it. Occasionally it will spike to 30kb/s, which is still rather slow.

The Dropbox speed used to be around 300kb/s or more.

home_slow.png

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Re: Dropbox slow in download and upload

Dropboxer
Dropboxer

Thanks for getting back to me @ModelXTC!

Could you just try resetting your Internet router to see if that helps at all? Sometimes resetting your connection gets you a different route which could improve speeds.

Keep me posted on your findings!


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

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Re: Dropbox slow in download and upload

Helpful | Level 6

I turn off the router every night for 8 hours. Also since this problem started at home and at work on different internet connections, different computers and different operation systems I figured the issue would probably be with the dropbox application.

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Re: Dropbox slow in download and upload

Dropboxer
Dropboxer

Okay, I see @ModelXTC.

So we can have a better look into this, I've reached out to the email linked with your profile.

If you'd like to, please check your inbox when you have a moment and we can take it from there.

Thanks!


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Highlighted

Re: Dropbox slow in download and upload

Helpful | Level 6

After trying all the suggestions here and via email support I haven't been able to fix this issue. However today I decided to clean up the .pst file which has a 2.7GB filesize. After that I used the built in compress function from Microsoft Outlook. I stopped compressing the file just to check it's effect on the upload speed, it was reduced to 2.3GB already.

My Dropbox upload speed is now at an instant 3000kb/s instead of the 3kb/s.

Could it be there is some sort of filesize limitation?

This solved my problem, I hope it will help somebody in the future.

View solution in original post

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Re: We want to hear from you

Explorer | Level 4

Hey my upload and download speeds have been extremely slow for a few months now never had this problem tried on multiple devices in my home and i get about 200-300kbps speeds never goes higher than 308kbps and no other website gives me this slow speed besides dropbox and i really need it for work im trying to download huge files and each time it fails after waiting multiple hours with these speeds i use it on chrome as i mentioned other devices gets the same speed so its not my pc is there anything i can do please help!

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Re: We want to hear from you

Dropboxer
Dropboxer

Hey @Shaun Young, I'm sorry to hear you're having trouble with this!

 

Can you check out the info in this thread here and let me know if any of the suggestions help with this.

 

Hope this helps!


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


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