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Dropbox stopped syncing since update

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Dropbox stopped syncing since update

New member | Level 2
New member | Level 2

Ever since Dropbox released their new update, my files have been stuck on the same few hundred files and haven't been able to sync or save anything new in over 4 months. All the while they keep charging me my monthly fee. I've reached out to support several times and none of the solutions have helped. I've unlinked and relinked my account, have used their terminal commands, which also didn't. They have literally broken the product with this update without being able to offer me any solutions.

I'm using an external drive for my dropbox folder, it's not a network drive. It has worked flawlessly via this setup for over 10 years. Now with all these new updates etc, Dropbox no longer works as it did. it's a real shame and a huge inconvenience for my productivity. I'm sure others feel the same.

1 Accepted Solution

Accepted Solutions
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Re: Dropbox stopped syncing since update

Dropboxer
Dropboxer

Hey @pdiseris, I hope you're well today!

The first thing I would suggest to check would be to correct the hardlinks and permissions within the Dropbox folder. You can do this with the below steps:

  1. Click the Dropbox icon in your menu bar/system tray.
  2. Click the profile pic/initials icon in the top right of the window.
  3. Choose "Preferences..."
  4. Go to the "Account" tab.
  5. While holding the Option/Alt key (Mac) or the Space bar Alt+H keys (Windows), click "Fix Hardlinks".
  6. You might be prompted to enter your computer's username and password (not Dropbox's).

The app might need to sync for a while after doing this, so please just keep an eye out for any progress.

Let me know how it goes!

 

EDIT: Just updated the steps to reflect the new changes.


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


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View solution in original post

48 Replies 48
Highlighted

Re: Dropbox stopped syncing since update

Dropboxer
Dropboxer

Hey @pdiseris, I hope you're well today!

The first thing I would suggest to check would be to correct the hardlinks and permissions within the Dropbox folder. You can do this with the below steps:

  1. Click the Dropbox icon in your menu bar/system tray.
  2. Click the profile pic/initials icon in the top right of the window.
  3. Choose "Preferences..."
  4. Go to the "Account" tab.
  5. While holding the Option/Alt key (Mac) or the Space bar Alt+H keys (Windows), click "Fix Hardlinks".
  6. You might be prompted to enter your computer's username and password (not Dropbox's).

The app might need to sync for a while after doing this, so please just keep an eye out for any progress.

Let me know how it goes!

 

EDIT: Just updated the steps to reflect the new changes.


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

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Re: Dropbox stopped syncing since update

New member | Level 2
New member | Level 2

When I press the `Fix Hardlinks' button, nothing happens. 

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Re: Dropbox stopped syncing since update

New member | Level 2
New member | Level 2

As it happens, after 30mins, I received a notification that the hard links were repaired. i've restarted Dropbox and will see now if the syncing will progress as it should. I'll leave it running all day and check back to see if my local changes upload to the Dropbox server. I have thousands of unsynced new files that need to upload. 

 

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Re: Dropbox stopped syncing since update

Dropboxer
Dropboxer

Hey @pdiseris, I'm very glad to hear that!

It can indeed take a little time for fixing the hardlinks and permissions to take effect, especially if you have a lot of files in your Dropbox folder.

I've made sure to pass this along to your open ticket with our Support team too, just to keep them in the loop.

Keep me posted on the progress, I'm looking forward to hearing back from you.

Cheers!


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

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Re: Dropbox stopped syncing since update

New member | Level 2
New member | Level 2

Hi Daphne, this seems to have solved my problem as far as I can tell. Uploads are progressing. I'll keep you posted.

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Re: Dropbox stopped syncing since update

Dropboxer
Dropboxer

Hi again @pdiseris.

I was just wondering if you've had success with syncing over the weekend or if the issue is persisting?

Looking forward to your update!


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

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Re: Dropbox stopped syncing since update

New member | Level 2
New member | Level 2

Hi Daphe, it ended up resolving with your suggestions and my Dropbox is all up to date for the first time in 4 months. Thank you for your simple solution. I was in conversations with specialist help from Dropbox who were suggesting more complex suggestions such as terminal commands, which didn't work, so again, thank you.

 

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Re: Dropbox stopped syncing since update

Dropboxer
Dropboxer

I'm very happy to hear that @pdiseris!

If you need help with anything else, please feel free to give me a nudge here. I'd be more than happy to help out. 

I hope you have a great start to the year! 🎉


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

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Re: Dropbox stopped syncing since update

Explorer | Level 4

Hi Daphne,

I found your reply on this one but the 'fix hardlinks' approach did not fix my same problem. None of the files I have changed on my windows 10 PC since Jan 1 have synced with dropbox version 87.4.172. Dropbox says sync in progress but nothing moves. Any ideas please? Thanks, Steve

P.S. I am a Plus subscriber.

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