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Dropbox stops running on Windows Server 2012

Dropbox stops running on Windows Server 2012

OxfordGeoff
Explorer | Level 4

Hi. We run Dropbox on several Windows Server 2012 R2 machines (and 2008 before that). We find that after a few days of normal operation Dropbox unexpectedly stops running, but starts again if we open the local Dropbox folder. Any ideas out there?

1 Accepted Solution

Accepted Solutions

Re: Dropbox stops running on Windows Server 2012

Mark
Super User II
Make sure you are running the latest versions, however, please also note that Dropbox is not actually supported on Server 2012 (infact it isnt supported on any version of Windows server).

 


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12 Replies 12

Re: Dropbox stops running on Windows Server 2012

Mark
Super User II
Make sure you are running the latest versions, however, please also note that Dropbox is not actually supported on Server 2012 (infact it isnt supported on any version of Windows server).

 


:penguin::penguin: - :penguin: - :penguin: - :penguin:


Heart Did this post help you? If so please mark it for some Kudos below. 


:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

Re: Dropbox stops running on Windows Server 2012

OxfordGeoff
Explorer | Level 4

Thanks, Mark ...very helpful. Even with it's unpredictability it's still worth persevering with as the core functionality of Dropbox is just great!

Re: Dropbox stops running on Windows Server 2012

ofra_batsheva
Explorer | Level 3

Hello,

 

 From searching through the forums and reading this post I understand that windows server 2012 is not supported but the desktop app does run on it,

 

 My problem is, that after installing and running the desktop version (and now trying v21.3.23bate) it is in the tray but the "set up dropbox" screen is stuck and does not appear like on my PC which shows the "congratulations" screen...

 

but If it works on server 2012 - what am I missing ?

Re: Dropbox stops running on Windows Server 2012

OxfordGeoff
Explorer | Level 4

Hi Ofra. I'm afraid I have no experience of Windows desktop, but I can re-affirm that, although not formally supported, it runs well enough for my needs on our three Windows 2012 servers. -Geoff

Re: Dropbox stops running on Windows Server 2012

ofra_batsheva
Explorer | Level 3
which is why I came to this thread - can you tell me If you had to make certain changes to the serverqbrowserqfirewall config to acommodate the dropbox app ? I'm thinking maybe the standalone FW (not the windows one) needs to allow the app access to the internet and maybe specific ports to "dropbox.com" ?

P.s. my name is kobi and I'm the IT of the organization, using Ofra's account because I thought it to be necessary from the support and it's the one on the server - no point in creating one especialy for this right ? 😉

Re: Dropbox stops running on Windows Server 2012

OxfordGeoff
Explorer | Level 4

Hi Kobi. We use 3 x Windows 2012 Servers to host files for our 270 x FileMaker clients, most of whom are Mac users as we operate in the graphics industry. I have not changed any local settings on our servers, nor opened any special ports in our firewall in order to make DropBox work. Our Windows clients tend to use the services of specialist external IP companies for support, and I'm afraid that's where my knowledge tuns out. Sorry.

Re: Dropbox stops running on Windows Server 2012

mtdscomm
New member | Level 2

I have the same issue.  Every few days to weeks, the dropbox synching stops working.  When I open the dropbox folder, the synching starting working again.   In the Windows Logs / System event view, I see quite a few 7036 events showing the dbupdate service attempting to start, and then stopped.  

 

Does anyone have any ideas as to why this would be happening? 

 

Thanks

Re: Dropbox stops running on Windows Server 2012

Jane
Dropboxer
Hey @mtdscomm
 
Welcome to the Dropbox Community!
 
Because it would be better for us to have a look into the error logs you are receiving, please raise a ticket with our team sending us in any details that might help us determine the case. Then, please let me know here once you have done so, in order to look up on our system for your email. 
 
Thanks in advance for your cooperation!
 
Kind regards, 
JaneA

 


Jane
Community Moderator @ Dropbox
dropbox.com/support

 

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Re: Dropbox stops running on Windows Server 2012

deejayeh
New member | Level 2

Is there any update to this? I have the same issue with Windows Server 2016 and it is quite frustrating!

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Top contributors to this post

  • User avatar
    Jane Dropboxer
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    Duc New member | Level 2
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    Mark Super User II
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    deejayeh New member | Level 2
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