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Dropbox stuck at starting, giving me a black or white screen.

metden New member | Level 2
New member | Level 2

Hello a stuck with the problem. I founded three place where dropbox showed to me black window. To fix this issue I intatall all updates of windows 10, then try to reinstall dropbox with lastest version(89.4.27 even with offline and beta version doesn't help to me. I also try to install old verison 63.4.107 and login screen is fixed with old dropbox, but i could not to login with old version of programm. Loading programm in 8bit mode doesn't help to me too. I don't use proxy and try to turn off all antivirus.Untitled1.pngLoading processUntitled.pngAnd then nothing :(

1 Reply 1

Re: Dropbox stuck at starting, giving me a black or white screen.

Dropboxer
Dropboxer

Hello @metden 

Thanks for the screenshots! I located the ticket you created with us and I will be responding there as well with next steps. 

Since you have already tried disabling your antivirus and you are not using a proxy, what we need to check now is if there is a VPN or firewall that could be causing this? 

Let me know. I've already emailed you the next steps we can take.  

Feel free to respond here or the email we have together. 

Thank you! 


Fiona
Community Moderator @ Dropbox
https://dropbox.com/support


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