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Dropbox sync kills my internet connection

Dropbox sync kills my internet connection

vlaxi011
Explorer | Level 3

Hi, 6 days from now I had problem with internet, even my provider sent someone to check it, but at the end I figured that when I turn off syncer everything is fine, when it works internet doesnt work. I have 500Mb/50Mb internet connection. Have no limits set in software. 

5 Replies 5

Re: Dropbox sync kills my internet connection

Lusil
Dropboxer

Hey there @vlaxi011, thanks for reaching out to us on the Dropbox Community. 

 

Although, normally, Dropbox uses as much bandwidth as it can without interfering with your normal internet usage, you can change the syncing speed by manually setting the upload/download speed, following these steps

 

Note that setting your Upload to Don't Limit or higher than what your connection is capable of can cause other Internet activity on your network to slow significantly.

 

Let me know if this helps or if you have any other questions, and I'll make sure to get back to you as soon as possible. Thanks!


Lusil
Community Moderator @ Dropbox
dropbox.com/support


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Re: Dropbox sync kills my internet connection

vlaxi011
Explorer | Level 3

Hi, thanks for answer, but you didn't understand what I said. 

I sad - when I turn on dropbox sync - it triggers my router and have no internet connection (on my desktop computer, my laptop, my phones). And after that if I turn off my dropbox syncer - internet connection come back. And I needed 6 days to figure that. 

Then I said that I have good internet (when it works).

Also that I didn't mess with d/u speed limit in dropbox syncer (to be more clear).

Re: Dropbox sync kills my internet connection

Lusil
Dropboxer

Thanks for writing back to me, @vlaxi011

 

Hmm. :thinking: Out of curiosity, when you mention that you turn sync off, do you pause syncing and leave the desktop app running, or do you quit the desktop app completely?


Lusil
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
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Re: Dropbox sync kills my internet connection

vlaxi011
Explorer | Level 3

I shut down app totaly

Re: Dropbox sync kills my internet connection

Lusil
Dropboxer

Thanks for your swift reply, @vlaxi011

 

You could try a simple reinstallation of the desktop app to see if that triggers a change in behavior. 

 

In the meantime, could you also have a look at our Support page and check to see your options to contacting our team?

 

Let me know what you find - thanks!


Lusil
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

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