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Dropbox thinks my laptop is a new device every time I log in

Dropbox thinks my laptop is a new device every time I log in

Carren
Explorer | Level 3

Hi

I am running Linux Mint on my laptop, with the Dropbox app installed. Every time I log in, Dropbox tells me I have exceeded my 3 device limit. I only have 2 devices - my laptop and my phone. Dropbox is not recognising my laptop - it is tagging it as a new device log in, every time. I have to keep going in and deleting one of it's clones under devices.

 

How can I fix this please.

2 Replies 2

Re: Dropbox thinks my laptop is a new device every time I log in

Jay
Dropboxer
Hi @Carren, thanks for posting on the Community!

It sounds like the Dropbox desktop application is detecting it as a new device each time, perhaps due to the way the OS is set up on your laptop.

Perhaps it's a temporary state or storage, and removes all identifying features and files related to apps. As to what it is exactly, only you would be able to determine that on your end.

Keep me updated with any progress!

Jay
Community Moderator @ Dropbox
dropbox.com/support


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Re: Dropbox thinks my laptop is a new device every time I log in

Carren
Explorer | Level 3
I have no idea. I uninstalled Dropbox completely then reinstalled but it made no difference. I have given up trying to make it work. Have gone back to Google Drive for cloud storage. Not perfect but a higher free storage limit.
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    Carren Explorer | Level 3
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    Jay Dropboxer
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