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Dropbox unexpectedly quit

Helpful | Level 6

I get an error when I try to open the Dropbox app saying "Dropbox unexpectedly quit. Your files are safe. Restart Dropbox..."

It started about two weeks ago (and around the same time as two other unsolved posts on the forum). 

Two days ago I formatted my computer and reinstalled programs. This morning I opened the computer and saw the same error.

Running Windows 10. Does anyone have any suggestions?

1 Accepted Solution

Accepted Solutions
Highlighted

Re: Dropbox unexpectedly quit

Helpful | Level 6

Hi,

It turned out to be a problem with a program that monitors software licenses. I contacted the maker of the program who produced a software update to fix it.

To troubleshoot the problem I disabled all the services then started turning them back on untill dropbox stopped working again.

System Configuration>Services>

Check Hide all Microsoft Services

Disable All

View solution in original post

13 Replies 13
Highlighted

Re: Dropbox unexpectedly quit

Dropboxer
Dropboxer

Hello @sgrya1 - welcome to the Dropbox Community!

I'm sorry to hear you're having issues with our desktop app on your computer. Could you give a simple re-install a go and let me know if you still get this error? 

Thanks in advance!



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Dropbox unexpectedly quit

Helpful | Level 6

Hi Walter,

No luck with that. I got a message saying that 83.4.152 had been successfully installed.

It tried to launch then failed with the same previous error.

Highlighted

Re: Dropbox unexpectedly quit

Dropboxer
Dropboxer

I see, thanks for the swift response @sgrya1!

As you're still getting the same error, I'd suggest a clean, advanced re-install at this point. 

Let me know how it goes!



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Dropbox unexpectedly quit

Helpful | Level 6

That didn't work either unfortunately.

I was prompted to sign in, the dropbox folder opened, the dropbox system tray app said it was syncing files, then after some time the same error appeared.

Highlighted

Re: Dropbox unexpectedly quit

Dropboxer
Dropboxer

I'm sorry to hear this persists @sgrya1.

At this point, I'll need to have a look at your device's logs so would it be OK if I reached out directly via the email you use for your Community's profile?



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Dropbox unexpectedly quit

Helpful | Level 6

Hi Walter, Yes of course. Any help here would be greately appreciated.

Highlighted

Re: Dropbox unexpectedly quit

Dropboxer
Dropboxer

I just sent you a brief message so we can work on this together @sgrya1.

Whenever you get some spare time, please take a look at your inbox and we'll take it from there!



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

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Re: Dropbox unexpectedly quit

Dropboxer
Dropboxer

Hello @sgrya1

Did you find a solution for this issue? If so, whenever you get a minute, please get back to us to let us know how this was solved. 

Thank you so much. Have a nice week!  


Fiona
Community Moderator @ Dropbox
https://dropbox.com/support


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Questions asked in the community will likely receive an answer within 4 hours!)

Highlighted

Re: Dropbox unexpectedly quit

Helpful | Level 6

Hi,

It turned out to be a problem with a program that monitors software licenses. I contacted the maker of the program who produced a software update to fix it.

To troubleshoot the problem I disabled all the services then started turning them back on untill dropbox stopped working again.

System Configuration>Services>

Check Hide all Microsoft Services

Disable All

View solution in original post

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