cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Update: Find information on Dropbox support during COVID-19 here
Close
cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted

Dropbox update hangs with high CPU usage

New member | Level 2
New member | Level 2

Dropbox did its auto-update to 50.4.71 but hung consuming CPU cycles.  

Happens frequently.  Very frequent version updates.

3 Replies 3
Highlighted

Re: Dropbox update hangs with high CPU usage

Dropboxer
Dropboxer
Welcome to our forum, @planalp

Are you saying that your computer hangs during our desktop app’s auto-update process? If so, can you tell me approximately when this started?
 
Also, how do you get past this hang-up, and how do you get our app to fully install? 

Let me know.
Thanks! 

Sanchez
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Highlighted

Re: Dropbox update hangs with high CPU usage

Explorer | Level 4

This is a PERVASIVE issue.  I can find posts about it all over the internet.

Dropbox used to work just fine for me.  I pay for the terabyte storage.  I pay for Dropbox Team.

 

I have a Lenovo P50 with 64G RAM and dual 2T PCIe NVMe SSDs.  It is a blazingly fast machine.

 

Until the last major Windows 10 update I had no issues with Dropbox.

 

After the last major update the app began hanging during startup.  Hovering over the Dropbox icon pops up the little interface that shows "Starting" as the state of the app.

 

Opening Windows TaskManager shows that Dropbox is consuming 23%-25% of processor time (i.e. one full core on this four core machine.)

 

Observing TaskManager over time shows that the memory used by the Dropbox application climbs until it gets close to 4 gigabytes, at which point the Dropbox app/interface becomes non-responsive.  Sometime thereafter the Dropbox application crashes.

 

I contacted Dropbox support.  They said "remove beta access, download latest release, uninstall & reinstall."

 

I did that.

 

Dropbox behaved exactly ONCE on next system restart, then began the same behavior described above.

 

I disabled auto-start on Dropbox.

 

Same behavior for manual startup.

 

I disabled antivirus and all task backup/mirroring utilities.

 

Same behavior.

 

THIS IS A CRITICALLY FATAL FLAW IN DROPBOX!

 

IF IT IS NOT FIXED ASAP I WILL BE FORCED TO TAKE MY BUSINESS ELSEWHERE!

 

Highlighted

Re: Dropbox update hangs with high CPU usage

Explorer | Level 4

Haha!  And they never respond.  Love it!

 

You guys are starting to make me HATE you.

Work Smarter with Dropbox

The way we work is changing. Share and discover new ways to work smarter with Dropbox in our community.

Sound good? Let's get started.
Who's talking

Top contributors to this post

What do Dropbox user levels mean?
Need more support?