cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Update: Find information on Dropbox support during COVID-19 here
Close
cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted

Dropbox update is a possible cause for BSoD

New member | Level 2
New member | Level 2

I have had a series of BSoD 0x0116 couple of days ago (Win7 x64 sp1; graphics driver update didn't help), so I used System Restore and problem was solved. Today Dropbox updated itself to 37.4.29, and I have the same BSoD code after reboot again. Turned off Dropbox autostart in a safe mode, PC works well. I suppose the latest Dropbox update somehow causes this error, so I can't use Dropbox for now... What would you suggest? Is there a previous version installer without auto update feature?

6 Replies 6
Highlighted

Re: Dropbox update is a possible cause for BSoD

Dropboxer
Dropboxer
Hey @jolang, welcome to our community! 

I’ve just checked on this BSoD 0x0116, and it does seem that drivers could be the cause/solution. In this post from the Microsoft Community forum, you can see several suggestions, including updating drivers for other peripherals too, not just graphics. 

Have a look at this and update me if you have a chance. 
 
Thanks, and have a great weekend
 

Sanchez
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Highlighted

Re: Dropbox update is a possible cause for BSoD

New member | Level 2
New member | Level 2

I tried to update drivers with no luck. Then reinstalled Dropbox application. No BSoDs have appeared for the last 2 days.

I don't know what caused the error, still think Dropbox app could, since I have not installed/updated anything else when the error appeared.

Highlighted

Re: Dropbox update is a possible cause for BSoD

Dropboxer
Dropboxer
Thanks for the update, @jolang. Let me know how it works out. I’ll leave this thread open for a few days, before marking it as solved. 
 
Cheers

Sanchez
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Highlighted

Re: Dropbox update is a possible cause for BSoD

New member | Level 2
New member | Level 2

After few blue screens in windows 10, I used the Verifier tool which indicated that dbx.sys is the culprit. the current dbx.sys version installed is 1.0.20.0. I have downgraded my recent upgrade to the professional version for the time being since I will uninstall dropbox until this problem is solved. Please let me know if there is anything I can do to solve this problem. Thanks

 

Highlighted

Re: Dropbox update is a possible cause for BSoD

Super User II
Super User II
Your version of Dropbox account is irrelevant ezzatoa - the software is identical for all.

Have you tried a reinstall of Dropbox to see if that fixes it? www.dropbox.com/install

 


- - -


Heart Did this post help you? If so please mark it for some Kudos below. 


 Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


 Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

Highlighted

Re: Dropbox update is a possible cause for BSoD

Explorer | Level 4
I’ve experienced the same. I’ve uninstalled and downloaded DropBox with the same result. I’ve wiped my hard drive and reinstalled everything. When I installed DropBox, it was the same issue (dbx.sys). I am now only using DropBox through a browser. It’s a Dropbox issue.

Work Smarter with Dropbox

The way we work is changing. Share and discover new ways to work smarter with Dropbox in our community.

Sound good? Let's get started.
Who's talking

Top contributors to this post

What do Dropbox user levels mean?
Need more support?