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Dropbox using over 4GB of RAM on my M1 Macbook Pro 13"

Dropbox using over 4GB of RAM on my M1 Macbook Pro 13"

freelancingjim
Helpful | Level 6

Dropbox is using over 4GB of RAM on my M1 Macbook Pro 13".

 

I realise that we are waiting for the native Apple Silicon version, but this is rediculous. I've been using dropbox for more than 10 years, and this is the first time I'm seriously considering to move on. I've seen people complaining about dropbox using 256mb of RAM, at this point that would make me extremely happy. OVER 4GB.....what????? 

 

Screenshot 2021-02-04 at 20.45.38.pngScreenshot 2021-02-04 at 20.54.20.pngScreenshot 2021-02-04 at 20.54.28.pngScreenshot 2021-02-04 at 20.54.34.png

15 Replies 15

Re: Dropbox using over 4GB of RAM on my M1 Macbook Pro 13"

Jay
Dropboxer
Hi @freelancingjim, thanks for contacting us!

How many files do you have in your Dropbox account approximately?

Have you tried reinstalling the app to see if this helps reduce the RAM usage?

I'd also recommend trying out the steps in this article to see if they help.

Keep me updated with any progress!

Jay
Community Moderator @ Dropbox
dropbox.com/support


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Re: Dropbox using over 4GB of RAM on my M1 Macbook Pro 13"

freelancingjim
Helpful | Level 6

Thank you for the reply. I will have a look through the article. I did reinstall, but I will try again. I have quite a few files, not excessive though, but that was the reason for upgrading to 2TB. I am only using 31.7% of 2TB. 

 

Will have a read through that article and try what it suggests. I pretty sure this is an intel / rosetta 2 issue, at least I hope so. And I hope the new native app is released soon. 

Re: Dropbox using over 4GB of RAM on my M1 Macbook Pro 13"

freelancingjim
Helpful | Level 6

Also, most of my files are using selective sync and are on the main supported drive, as mentioned in the article.

Re: Dropbox using over 4GB of RAM on my M1 Macbook Pro 13"

freelancingjim
Helpful | Level 6

The same dropbox installation and account is using 400mb on my old intel mac.

Re: Dropbox using over 4GB of RAM on my M1 Macbook Pro 13"

Walter
Dropboxer
Hey there @freelancingjim; I'm sorry to jump in here, but could you send us a screenshot of the app's status (and version) as shown in your menu bar when you notice those RAM usage spikes? 

While we're at it, if re-installing didn't help improve matters, you may want to try a clean, advanced re-install as well. 

Walter
Community Moderator @ Dropbox
dropbox.com/support


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Re: Dropbox using over 4GB of RAM on my M1 Macbook Pro 13"

freelancingjim
Helpful | Level 6

Hi. Sorry for late reply. The RAM usage do not happen in spikes, it remains consistently high while dropbox is running. 

 

Screenshot 2021-02-08 at 10.51.41.png

Screenshot 2021-02-08 at 10.54.17.png

 

 

Re: Dropbox using over 4GB of RAM on my M1 Macbook Pro 13"

Walter
Dropboxer
Thanks for keeping us in the loop here @freelancingjim.

As it seems that you're running the beta version, could you try our latest, stable version of the desktop app and let us know if you notice the same behavior? 

To do so, first make sure to toggle off the 'early releases' from your account's settings online and, then, download and install this version of the app. 


 

Walter
Community Moderator @ Dropbox
dropbox.com/support


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Re: Dropbox using over 4GB of RAM on my M1 Macbook Pro 13"

freelancingjim
Helpful | Level 6

Ok will do. Tried the beta because of this issue.

Re: Dropbox using over 4GB of RAM on my M1 Macbook Pro 13"

Walter
Dropboxer
Ah, I see! Thanks for letting me know @freelancingjim.

Let us know if the issue crops up again. 
 

Walter
Community Moderator @ Dropbox
dropbox.com/support


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