Dropbox v 14 won't launch

[GGN 5.]

Hello

I have installed this version :

Dropbox 13.4.21 Offline Installer

It work perfect

But when it dowload automatiquely v 14.4.19 , this final version don't launch

I have tried many times (with antivirus desactived so)

I have manually désinstall and install

But same thing , only V 13 start !!

My computer is with W seven home / 2go ram

Thanks

[Fearg]

Hi,

This sounds annoying sorry this version is not launching for you!

Can you tell me a bit more about what's happening, this version just will not launch no matter what you try to do or will it only not launch at startup? Are you getting any error messages?

[GGN 5.]

Hi !

This version 14 never starts, I have tried by DL it and install, I have tried by installing V 13 and let the automatic DL for V14.

I dont have any message of error !

It does not lauch any time

I can see the process Dropbox.exe a few seconds and then crash

Thks

[Benjamin4]

Hi there GGN 5,

Thanks for getting back to us.

Can you try temporarily disabling your anti virus or security software and try again? It might be worth trying to use the offline version here:

https://www.dropboxforum.com/t5/Desktop-client-builds/New-Stable-Build-14-4-19/m-p/193627#M3462

If the Dropbox software continues to crash, would you mind writing in to support:

https://www.dropbox.com/support

Thanks!

[GGN 5.]

Hi Benjamin

I have done this actions :

disabled my AV Eset NOD32
désinstalled Dropbox

rebooted my computer
disabled my AV Eset NOD32
desactived windows 7 firewall
installed Dropbox as administrator with Dropbox 14.4.19 Offline Installer
it doesn't start / never start

Dropbox.exe appears a few seconds in the task manager process and crash (no message no windows !)

error log with DbxSvc
Filter Unload failed with: (-2145452013) Le système n’a pas trouvé le filtre spécifié.
Failed to connect to the driver: (-2147024894) Le fichier spécifié est introuvable.

Thanks

[yanlare]

I have resolved the issue.
I installed Dropbox 13.4.21 and desactivated all automatic updates.
Now i can use Dropbox.

[GGN 5.]

Hi Yanlare

how did you desactivated the automatic updates ?

I have reinstalled the V 13.4.21 in offline

I have blocked in the W7 firewall (in & out connections) this program :

%ProgramFiles%\Dropbox\Update\DropboxUpdate.exe

It seems to be another solution ?

Wait & see ...  only one hour passed ...

Thanks

[yanlare]

Hi GGN 5

I desactivated the automatic  updates doing the steps of this post:

https://www.dropboxforum.com/t5/Desktop-client-builds/Stable-Build-4-4-29/m-p/187703/highlight/true#...

[GGN 5.]

Thanks
I will try this solution if mine doesn't work