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Dropbox won't get passed 'starting'

Helpful | Level 5

I had dropbox working properly on my C: drive for 2-years, but that drive is very small and I wanted to move it to my 2 TB D: drive. 

Since I had so many files, dropbox would crash when I attempted to 'move' it to the D: drive, so I deleted everything and started over with a fresh install on the D: drive.

No errors and all my folders / most of the files seemed to transfer over, I was giving it time to transfer but eventually it stopped saying 'indexing' and 'synching' and won't get past 'starting'.

Yesterday, I ran an 'advanced install' to try to restart it - same result.

Any suggestions? I'm not getting any errors, running Windows 10 and dropbox version 77.4.131

1 Accepted Solution

Accepted Solutions
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Re: Dropbox won't get passed 'starting'

Helpful | Level 5

Hello,

I reinstalled Dropbox to its original location, so as I understand it there shouldn't be selective sync conflicts. However, I was able to prevent them by deleting the original dropbox folders prior to resyncing. I did this one-by-one to prevent any overload. 

All fixed now, thank you for your help!

View solution in original post

7 Replies 7
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Re: Dropbox won't get passed 'starting'

Dropboxer
Dropboxer

Hey there @murphail,

As a first step, can you check if you have any antivirus, firewall or security software that may be blocking the Dropbox desktop app? You'll need to ensure that these applications have Dropbox whitelisted.

Otherwise, from what you mentioned, you may be experiencing slow start up of the desktop app due to a large number of files within your Dropbox account. There can be a decline in the performance of the desktop app after it reaches the soft limit of around 300,000 files. However this also depends on your OS and its specifications.

To lessen the burden on the desktop app you can use selective sync to selectively remove select folders from syncing to your desktop. 

I hope this helps - Thanks!


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Dropbox won't get passed 'starting'

Helpful | Level 5

Thank you very much for your response!

I do have anti-virus software, unfortunately it's password protected (that I don't have) so I'm unable to whitelist or even uninstall.

I do have 900,000 files in my dropbox and was using selective sync; however, it could still be overwhelming it. I reperformed the 'advanced reinstall' and started my selective sync with only one folder, it was successful and I'm currently progressing through one folder at a time.

Hoping it continues! Now to search on these selective sync conflicts ...

Highlighted

Re: Dropbox won't get passed 'starting'

Dropboxer
Dropboxer

Hey @murphail,

I'm glad to hear that an advanced reinstall helped with getting things running again!

If you're getting selective sync conflicts occuring, this is due to having a folder selectively synced (not sycing to the computer) and then another folder with the same name is placed in the same location as the original. When you choose to sync the folder from the selective sync settings, this will result in the selective sync conflict.

If you're having issues with this then I'd recommend checking out our Help Center article here on selective sync conflicts and how to resolve them.

Let me know how it goes - Thanks!


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


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Highlighted

Re: Dropbox won't get passed 'starting'

Helpful | Level 5

Hello,

I reinstalled Dropbox to its original location, so as I understand it there shouldn't be selective sync conflicts. However, I was able to prevent them by deleting the original dropbox folders prior to resyncing. I did this one-by-one to prevent any overload. 

All fixed now, thank you for your help!

View solution in original post

Highlighted

Re: Dropbox won't get passed 'starting'

Dropboxer
Dropboxer

Hey @murphail,

I'm glad to hear that everything is working and set up as it should be!

If you have any other questions then you know where to find us. 

Have a great day - Thanks!


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

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Slow computer with Dropbox startup

New member | Level 2
New member | Level 2

Hi. I have a client who using dropbox to synce their files across multiple computers. Whenever the computer boots up, dropbox is making the computer extremely slow for about 20 minutes until it's done. It just sits there and says "Starting...". Every program that I try to run during this time is painfully slow. Is this an issue with dropbox itself, or possible a slow internet speed? The computer is a mac 2014 with i5, 8gb ram. Would putting a ssd help with this issue? I know the basics of how dropbox works but this is my first time really delving into the process of how dropbox operates. Any help would be greatly appreciated. Thanks

IMG_5883.jpg

Highlighted

Re: Slow computer with Dropbox startup

Dropboxer
Dropboxer

Hello @cashmuny03!

Thanks for reporting this experience and for the screenshot! 

I am merging your topic to this similar one. Please check the factors that might be causing this, as Daphne suggests in this thread. 

Here is also a speedtest, for you to check your ISP speed. 

Let me know what you find and if this thread helped you solve your issue. 

Thank you. Have a nice day! 

 


Fiona
Community Moderator @ Dropbox
https://dropbox.com/support


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