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Dropbox won't launch during Startup on my WIN 10 Laptop.

Dropbox won't launch during Startup on my WIN 10 Laptop.

JBW1953
Explorer | Level 3

This is a new error.  It began after I upgraded my OS from "Home" to "Pro" and "Reset" to "Factory Settings." Could it be related to my reinstalling Dropbox after the reset? I have been a user for 10+ years and this is a new experience. I am hoping this is a simple fix,

 

Here is the the error file for review:

 

bn.BUILD_KEY: Dropbox
bn.VERSION: 120.4.4598
bn.constants.WINDOWS_SHELL_EXT_VERSION: 47
bn.is_frozen: True
machine_id: 346105dc-c024-491a-9531-811ade872853
pid: 11444
cwd: 'C:\\WINDOWS\\SysWOW64'
real_path='C:\\Windows\\SysWOW64'
mode=0o40777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
HOME: None
appdata: 'C:\\Users\\JohnW\\AppData\\Local\\Dropbox\\instance1'
real_path='C:\\Users\\JohnW\\AppData\\Local\\Dropbox\\instance1'
mode=0o40777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
dropbox_path: 'C:\\Users\\JohnW\\Dropbox'
real_path='C:\\Users\\JohnW\\Dropbox'
mode=0o40555 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
sys_executable: 'C:\\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe'
real_path='C:\\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe'
mode=0o100777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
trace.__file__: 'C:\\Program Files (x86)\\Dropbox\\Client\\120.4.4598\\python-packages.zip\\dropbox\\client\\ui\\common\\boot_error.pyc'
real_path='C:\\Program Files (x86)\\Dropbox\\Client\\120.4.4598\\python-packages.zip\\dropbox\\client\\ui\\common\\boot_error.pyc'
not found
parent not found
TMP: C:\Users\JohnW\AppData\Local\Temp
TEMP: C:\Users\JohnW\AppData\Local\Temp
tempdir: 'C:\\Users\\JohnW\\AppData\\Local\\Temp'
real_path='C:\\Users\\JohnW\\AppData\\Local\\Temp'
mode=0o40777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
Traceback (most recent call last):
File "dropbox\client\main.pyc", line 816, in wrapper
File "dropbox\client\main.pyc", line 6357, in finish_dropbox_boot
File "dropbox\client\main.pyc", line 5868, in _init_components_for_account
File "dropbox\client\main.pyc", line 5786, in create_sync_engine
File "dropbox\sync_engine_boundary\factory.pyc", line 225, in make_sync_engine
File "dropbox\sync_engine\nucleus\classic_client\sync_engine.pyc", line 283, in __init__
File "dropbox\sync_engine\nucleus\classic_client\modern_client\modern_client.pyc", line 199, in __init__
File "dropbox\sync_engine\nucleus\classic_client\modern_client\base.pyc", line 140, in __init__
File "dropbox\sync_engine\nucleus\classic_client\thin_adapter\in_proc.pyc", line 231, in __init__
File "dropbox\sync_engine\nucleus\classic_client\thin_adapter\in_proc.pyc", line 622, in _init_new_engine_locked
File "dropbox\sync_engine\nucleus\thin_client\client.pyc", line 206, in __init__
File "extensions\nucleus\nucleus_python.pyx", line 79, in nucleus_python.NucleusSyncEngine.__cinit__
nucleus_python.SyncEngineError: "Initializing engine |>> Cleaning up old database |>> The process cannot access the file because it is being used by another process. (os error 32)"

1 Accepted Solution

Accepted Solutions

Re: Dropbox won't launch during Startup on my WIN 10 Laptop.

Hannah
Dropboxer
Hey @JBW1953, thanks for joining the Dropbox Community!

Can you try the steps in this article for a more advanced reinstall of the Dropbox application and let me know if they helped?

Thanks!

Hannah
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

1 Reply 1

Re: Dropbox won't launch during Startup on my WIN 10 Laptop.

Hannah
Dropboxer
Hey @JBW1953, thanks for joining the Dropbox Community!

Can you try the steps in this article for a more advanced reinstall of the Dropbox application and let me know if they helped?

Thanks!

Hannah
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

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