Apps and Installations
Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.
Setup a new user in Mac High Sierra. All works fine except Dropbox. I open it but no window appears. I try to delete it so I can set it up again but it won't move to the Trash because it says it's open. I have made sure it is not in Log0n Items and it doesn't appear in force quit.
I've tried going back to a previous user to delete it but same problem. I've made sure both users have all permissions. What else can I try to delete it and reinstall?
Someone else posted that the answer is in HKEY_USERS{SID}\Software\Dropbox, but I have no idea how to get to that and web search revealed nothing.
Hi @Blain B., can you please see if the Dropbox process appears in the Activity Monitor. Just launch Spotlight search ([command] + [space bar]) and search for Activity Monitor. There in the Memory tab, you should find Dropbox process if it is running. Select the process, and click force quit. Then uninstall Dropbox and reinstall. If the problem persists try these steps https://www.dropbox.com/help/desktop-web/advanced-reinstall
Those registry (HKEY_USERS...) tricks are for Windows operating system.
Jay
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
These instructions do not help to remove Dropbox nor tell me how to uninstall since it says there are "plugins in use" when I tried to force quit Dropbox and move to the trash. I am using Macbook Air OS 10.10.5. Now I remember why I quit using Dropbox before. PLEASE HELP!
Sorry to hear you're still having issues with this @CatherineTodd!
In order to fix this issue, you should open the 'Activity Monitor' utility on your computer, normally located under Applications > Utilities, and see if there are any other processes associated with Dropbox that may be preventing Dropbox from being removed from your device.
Once you have launched 'Activity Monitor', if you see any items that refer to Dropbox, or recognize any programs that you may have linked to Dropbox, could you please perform the following steps?
After you've done so, please try to follow the normal uninstall instructions.
You should be ready to go now Catherine. Should you need anything else, just let me know. Thanks!
Walter
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join
THANK YOU!!!!!! I have ben trying everything - even all of the suggestions in the Apple community that seemed to work for everyone else. This FINALLY worked!! Thank you thank you thank you!
Glad to hear this worked for you Heide ( @heide)!
Should you ever need anything else, feel free to ask; we'd be more than happy to assist.
Thanks for using Dropbox and have a lovely weekend!
Walter
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join
I had the same problem. I followed the directions to use the Activity Monitor and force quit Dropbox. Still couldn't delete the app. Then I realized the dropbox things in the activity monitor that kept popping up were linked to Safari. I was in the Dropbox Support forum on Safari. I quit Safari. And was able to uninstall Dropbox...finally.
Now I have to figure out why the reinstallation isn't working!
Are you getting any errors @mariamineo? Could you share a screenshot?
Have you by any chance tried our offline installer from the following page directly?
https://www.dropboxforum.com/t5/Desktop-client-builds/Stable-Build-64-4-141/m-p/322084#M5164
Walter
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join
I cannot locate this folder anywhere. The only folder open is windows edge or chrome to download the pc version.
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!