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Dropbox can't open on iMac. I can't click on icon in taskbar beach ball spinning. Can't uninstall or move to trash as says app is open. I get this error message: bn.BUILD_KEY: Dropboxbn.VERSION: 60.4.107bn.DROPBOXEXT_VERSION: failedbn.is_frozen: Truemachine_id: 14f7acac-0bf9-559a-ac30-e9cf57e58587pid: 357ppid: 1uid: 501user_info: pwd.struct_passwd(pw_name='russellmawdsley', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='RUSSELL MAWDSLEY', pw_dir='/Users/russellmawdsley', pw_shell='/bin/bash')effective_user_info: pwd.struct_passwd(pw_name='russellmawdsley', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='RUSSELL MAWDSLEY', pw_dir='/Users/russellmawdsley', pw_shell='/bin/bash')euid: 501gid: 20egid: 20group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root'])effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root'])DYLD_LIBRARY_PATH: Nonecwd: '/'real_path='/'mode=0o40755 uid=0 gid=0parent mode=0o40755 uid=0 gid=0HOME: '/Users/russellmawdsley'appdata: '/Users/russellmawdsley/.dropbox/instance1'real_path='/Users/russellmawdsley/.dropbox/instance1'mode=0o40700 uid=501 gid=20parent mode=0o40700 uid=501 gid=20dropbox_path: '/Users/russellmawdsley/Dropbox'real_path='/Users/russellmawdsley/Dropbox'mode=0o40700 uid=501 gid=20parent mode=0o40755 uid=501 gid=20sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'mode=0o100755 uid=501 gid=20parent mode=0o40755 uid=501 gid=20trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-resources/python-packages-35.zip/dropbox/client/ui/common/boot_error.pyc'real_path='/Applications/Dropbox.app/Contents/Resources/python-resources/python-packages-35.zip/dropbox/client/ui/common/boot_error.pyc'not foundparent not foundtempdir: '/var/folders/b9/476w5nvx2ll0qkjh29m0bytm0000gn/T'real_path='/private/var/folders/b9/476w5nvx2ll0qkjh29m0bytm0000gn/T'mode=0o40700 uid=501 gid=20parent mode=0o40755 uid=501 gid=20Traceback (most recent call last):File "dropbox/client/main.pyc", line 736, in wrapperFile "dropbox/client/main.pyc", line 5891, in finish_dropbox_bootFile "dropbox/client/main.pyc", line 5503, in _init_components_for_accountFile "dropbox/sync_engine_boundary/factory.pyc", line 428, in make_sync_engineAttributeError: 'SyncEngineFactory' object has no attribute '_NucleusClassicClient'
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Hey there @Russhel, thanks for reaching out to us here!
From what I can see, it looks like you have a very old version of the desktop app installed there which could be causing the issue during the launch of the app.
Could you try downloading the latest version of the app from here to see if that does the trick?
Let me know how it goes!
DaphneCommunity Moderator @ Dropboxdropbox.com/support
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Thank you Daphne! Just got around to trying your suggestion and it worked! You're the best!
I'm so happy to hear that helped @Russhel!
If you need anything else, I'll just be a post away.
I hope you're having a great start to your week!
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