cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Whether you are transferring a single drive, a team or an entire organization, Movebot's cloud migration tool has been built to make your Dropbox migration simple - learn all about it here.

Dropbox installs & integrations

Connect your tools and content together with help from the Dropbox Community. Join a discussion or post a question of your own to get started.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Dropbox won’t play videos on iPhone app

Dropbox won’t play videos on iPhone app

Singinintherain
New member | Level 2
I have Dropbox Plus, and have the Dropbox app on my iPhone 7 Plus.
I tried to look at some baby videos of my daughter on Dropbox (from the last year or so), and none of them will play. They will register that it’s a video, but when I tap it to play, the length of the video doesn’t show, and nothing happens. I’ve tried lots of videos, and they are all the same, except a slo-no video, which plays fine.
1 Accepted Solution

Accepted Solutions

Re: Dropbox won’t play videos on iPhone app

Tom H.
Super User

Can you tell me the actual file type and how long it is roughly. I’ll see if I can duplicate the issue with a video of my own. I may not be able to as I  am on an X and on the latest beta OS as well. But I’ll give it a shot.

 

Oh one other thing to consider is. Has the video completely upload to the server ? I assume yes because you said it would open from the Photos app one its there. 

 

Please make sure you submit a support ticket, with any relevant information and include a link to this topic as well. https://www.dropbox.com/contact Follow up can be zone through zendesk https://dropbox.zendesk.com/access/unauthenticated * Please note the zendesk login is separate from your Dropbox accouint and does not use the same password.

 

----



Paw.png If this has helped you, please Kudo this post.
Paws.png If it has solved your issue please ✓  Accept as Solution.

 

View solution in original post

5 Replies 5

Re: Dropbox won’t play videos on iPhone app

Tom H.
Super User

Remember files are not local to the device unless you enabled off line file viewing. 

 

The video may be trying to download. My suggest is make sure your on WiFi and try it again.  Also remember Dropbox only alows viewing of 15 minutes of a video when streaming. https://www.dropbox.com/help/photos-videos/video-length Longer streaming times (60 minutes) are available for plus and professional customers. * The limits should not affect you for your videos but placed here as I don't know if the videos were shared by a relative for example through a link.

 

What format is the video file in? https://www.dropbox.com/help/files-folders/file-types-that-preview

 

Have you tried opening it outside of the Dropbox app, say VLC for example. I have no relation to the developer its just one I remember off hand. I have used it to open some different file type, there are many more apps out there.

 

However now days people usually live within an ecosystem. So usually file types native to the major OS's (iOS and Android) are typically supported.

 

 ----



Paw.png If this has helped you, please Kudo this post.
Paws.png If it has solved your issue please ✓  Accept as Solution.

 

Re: Dropbox won’t play videos on iPhone app

Singinintherain
New member | Level 2
Thanks for your response Tom.
I have tried wanting and waiting, but no change. I tried downloading the video, and it will play on my iPhone once it’s in my Photos. It still won’t play within Dropbox though.
I’ve tried switching Wi-fi on and off, restarting the app, restarting my phone.
Still no improvement.
Thank you for trying though!

Re: Dropbox won’t play videos on iPhone app

Tom H.
Super User

Can you tell me the actual file type and how long it is roughly. I’ll see if I can duplicate the issue with a video of my own. I may not be able to as I  am on an X and on the latest beta OS as well. But I’ll give it a shot.

 

Oh one other thing to consider is. Has the video completely upload to the server ? I assume yes because you said it would open from the Photos app one its there. 

 

Please make sure you submit a support ticket, with any relevant information and include a link to this topic as well. https://www.dropbox.com/contact Follow up can be zone through zendesk https://dropbox.zendesk.com/access/unauthenticated * Please note the zendesk login is separate from your Dropbox accouint and does not use the same password.

 

----



Paw.png If this has helped you, please Kudo this post.
Paws.png If it has solved your issue please ✓  Accept as Solution.

 

Re: Dropbox won’t play videos on iPhone app

Maple
Dropboxer
Hi Singinintherain,

This is a known bug and we have a fix out. Can you try updating the app to 80.3 (newest update) and see if it's fixed?

------------------------------
iOS Engineer @ Dropbox

Re: Dropbox won’t play videos on iPhone app

Kendrapage052
New member | Level 2
I have the same problem and did the update and it didn’t help. Any other suggestions?
Who's talking

Top contributors to this post

  • User avatar
    Kendrapage052 New member | Level 2
  • User avatar
    Maple Dropboxer
  • User avatar
    Tom H. Super User
  • User avatar
    Singinintherain New member | Level 2
What do Dropbox user levels mean?
Need more support?