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Dropbox won't start on Windows 7 Pro. I get at least 20 error windows.

Dropbox won't start on Windows 7 Pro. I get at least 20 error windows.

New member | Level 2

Each window leads to a long error message, the last line of which always includes "database is locked." How do I resolve this? (I don't know if I've selected the correct board.)

1 Accepted Solution

Accepted Solutions

Re: Dropbox won't start on Windows 7 Pro. I get at least 20 error windows.

Dropboxer

Hi @tuneup, thanks for messaging the Community!

 

Could you try temporarily disabling your antivirus software and try reinstalling or restarting the Dropbox desktop application to see if this helps load the app?

 

Let me know how it goes!


Jay
Community Moderator @ Dropbox
dropbox.com/support


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View solution in original post

3 Replies 3

Re: Dropbox won't start on Windows 7 Pro. I get at least 20 error windows.

Dropboxer

Hi @tuneup, thanks for messaging the Community!

 

Could you try temporarily disabling your antivirus software and try reinstalling or restarting the Dropbox desktop application to see if this helps load the app?

 

Let me know how it goes!


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

Re: Dropbox won't start on Windows 7 Pro. I get at least 20 error windows.

New member | Level 2

Thank you Jay. That worked!

Re: Dropbox won't start on Windows 7 Pro. I get at least 20 error windows.

Dropboxer

You’re welcome, @tuneup!

 

Just so you know, sometimes the security in antivirus programs can prevent changes to certain locations on your machine, which is why disabling it temporarily helped.

 

Enjoy the rest of your week!


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

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