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Dropbox won't start, permissions error

SARAHDUBLINNH New member | Level 2
New member | Level 2

Dropbox won't start permissions error. The only recent change was that I was invited to share a new folder. Error code below:

bn.BUILD_KEY: Dropbox
bn.VERSION: 86.4.146
bn.DROPBOXEXT_VERSION: 27.0
bn.is_frozen: True
machine_id: 14843cd2-5ab9-46a7-958b-6f4eb2d4f556
pid: 9436
cwd: 'C:\\Program Files (x86)\\Dropbox\\Client'
real_path='C:\\Program Files (x86)\\Dropbox\\Client'
mode=0o40777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
HOME: None
appdata: 'C:\\Users\\sarah\\AppData\\Local\\Dropbox\\instance1'
real_path='C:\\Users\\sarah\\AppData\\Local\\Dropbox\\instance1'
mode=0o40777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
dropbox_path: 'C:\\Users\\sarah\\Dropbox'
real_path='C:\\Users\\sarah\\Dropbox'
mode=0o40555 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
sys_executable: 'C:\\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe'
real_path='C:\\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe'
mode=0o100777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
trace.__file__: 'C:\\Program Files (x86)\\Dropbox\\Client\\86.4.146\\python-packages-37.zip\\dropbox\\client\\ui\\common\\boot_error.pyc'
real_path='C:\\Program Files (x86)\\Dropbox\\Client\\86.4.146\\python-packages-37.zip\\dropbox\\client\\ui\\common\\boot_error.pyc'
not found
parent not found
TMP: C:\Users\sarah\AppData\Local\Temp
TEMP: C:\Users\sarah\AppData\Local\Temp
tempdir: 'C:\\Users\\sarah\\AppData\\Local\\Temp'
real_path='C:\\Users\\sarah\\AppData\\Local\\Temp'
mode=0o40777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
Traceback (most recent call last):
File "dropbox\client\main.pyc", line 821, in wrapper
File "dropbox\client\main.pyc", line 6805, in finish_dropbox_boot
File "dropbox\client\main.pyc", line 6269, in _init_components_for_account
File "dropbox\client\main.pyc", line 6223, in create_sync_engine
File "dropbox\sync_engine_boundary\factory.pyc", line 349, in make_sync_engine
File "dropbox\sync_engine\nucleus\classic_client\sync_engine.pyc", line 412, in __init__
File "dropbox\sync_engine\nucleus\classic_client\thin_adapter\in_proc.pyc", line 217, in __init__
File "dropbox\sync_engine\nucleus\classic_client\thin_adapter\in_proc.pyc", line 628, in _init_new_engine_locked
File "dropbox\sync_engine\nucleus\thin_client\client.pyc", line 143, in __init__
File "nucleus_python.pyx", line 87, in nucleus_python.NucleusSyncEngine.__cinit__
nucleus_python.SyncEngineError: Initializing engine |>> Initializing filesystem |>> |>> Permission denied

 

2 Replies 2

Re: Dropbox won't start, permissions error

Super Collaborator | Level 20

Hi @SARAHDUBLINNH,
Seems you have forbidden writing (mode=0o40555) in your Dropbox folder. Remove all "Deny" mark(s) for this folder in Properties. 😉
Hope this helps.

Re: Dropbox won't start, permissions error

Dropboxer
Dropboxer

Hey @SARAHDUBLINNH, welcome to the Dropbox Community!

I just wanted to check back here and see if you were able to resolve your concern in the end. 

If you're still having trouble, I'd be more than happy to send you a ticket to the email address connected to your Community profile so that we can have a better look into this. 

Let us know how it goes!


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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