Dropbox won't start

Shockwave · ‎02-16-2021

I have a problem where dropbox won't start up. Ive tried to follow the steps within the links given but nothing helps.

This is the documentation files it gives me:

bn.BUILD_KEY: Dropbox
bn.VERSION: 115.4.601
bn.constants.WINDOWS_SHELL_EXT_VERSION: 46
bn.is_frozen: True
machine_id: d8cd9d63-3904-4b30-b2bd-d7568f705971
pid: 5252
cwd: 'C:\\Windows\\SysWOW64'
real_path='C:\\Windows\\SysWOW64'
mode=0o40777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
HOME: None
appdata: 'C:\\Users\\Gebruiker\\AppData\\Local\\Dropbox\\instance1'
real_path='C:\\Users\\Gebruiker\\AppData\\Local\\Dropbox\\instance1'
mode=0o40777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
dropbox_path: 'C:\\Users\\Gebruiker\\Dropbox'
real_path='C:\\Users\\Gebruiker\\Dropbox'
mode=0o40555 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
sys_executable: 'C:\\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe'
real_path='C:\\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe'
mode=0o100777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
trace.__file__: 'C:\\Program Files (x86)\\Dropbox\\Client\\115.4.601\\python-packages.zip\\dropbox\\client\\ui\\common\\boot_error.pyc'
real_path='C:\\Program Files (x86)\\Dropbox\\Client\\115.4.601\\python-packages.zip\\dropbox\\client\\ui\\common\\boot_error.pyc'
not found
parent not found
TMP: C:\Users\GEBRUI~1\AppData\Local\Temp
TEMP: C:\Users\GEBRUI~1\AppData\Local\Temp
tempdir: 'C:\\Users\\GEBRUI~1\\AppData\\Local\\Temp'
real_path='C:\\Users\\GEBRUI~1\\AppData\\Local\\Temp'
mode=0o40777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
Traceback (most recent call last):
File "dropbox\client\main.pyc", line 2293, in startup_high
File "dropbox\client\main.pyc", line 5339, in _init_app_model
File "dropbox\foundation\navigation_service\factory.pyc", line 49, in create
File "dropbox\foundation\raii2\_shared_impl\base.pyc", line 402, in __call__
File "dropbox\foundation\raii2\_shared_impl\base.pyc", line 551, in wrapper
File "dropbox\foundation\navigation_service\navigation_service_impl.pyc", line 322, in __init__
File "dropbox\foundation\raii2\_shared_impl\base.pyc", line 402, in __call__
File "dropbox\foundation\raii2\_shared_impl\base.pyc", line 551, in wrapper
File "dropbox\foundation\html_views\local\common\manager.pyc", line 1271, in __init__
File "dropbox\foundation\raii2\_shared_impl\base.pyc", line 402, in __call__
File "dropbox\foundation\raii2\_shared_impl\base.pyc", line 551, in wrapper
File "dropbox\foundation\html_views\local\common\manager.pyc", line 371, in __init__
File "dropbox\foundation\html_views\local\common\scheme_handlers.pyc", line 88, in create
File "dropbox\foundation\raii2\_shared_impl\base.pyc", line 402, in __call__
File "dropbox\foundation\raii2\_shared_impl\base.pyc", line 551, in wrapper
File "dropbox\foundation\html_views\local\common\scheme_handlers.pyc", line 155, in __init__
AssertionError: Zip file cached in memory is corrupt - CRC checksum failed on at least this file: 'assets/f409ccd17a73df99b76d8eb35da28130.gif'

Can someone help me out?

Lusil · ‎02-16-2021

Hi there @Shockwave, I'd be happy to help!

If you haven't already, could you give an advanced reinstall a try?

Give it a shot and let me know how it goes, thanks!

PS. If you're on a Basic (free) account, since there’s a three device limit, you'll have to make sure that you've got less than three devices currently connected to proceed.

Lusil
Community Moderator @ Dropbox
dropbox.com/support

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Jack09

I'm rather frustrated with the Dropbox customer service, I just lost access to all important work folders and have been recommended to contact customer support by a pop-up, but it turns out I am unable because I'm not on a paid subscription.

It gives me a long computer code and tells me to share it with customer support.

Any ideas?

Megan

Hi @Jack09, let's see what we can find on this!

It sounds like you're referring to our desktop app, right?

Could you send me the error you're getting on your end, so I can have a look?

Thanks in regards!

Megan
Community Moderator @ Dropbox
dropbox.com/support

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Still stuck? Ask me a question!
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Jack09

Thank you for the reply. The message I receive is as follows:

The code is:

bn.BUILD_KEY: Dropbox

bn.VERSION: 136.4.4345

bn.constants.WINDOWS_SHELL_EXT_VERSION: 51

bn.is_frozen: True

machine_id: 0abaf091-ecfb-5b31-930b-39cbaa6ebe58

pid: 1251

ppid: 1

uid: 501

user_info: pwd.struct_passwd(pw_name='jackbrutuspenny', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Jack Brutus Penny', pw_dir='/Users/jackbrutuspenny', pw_shell='/bin/bash')

effective_user_info: pwd.struct_passwd(pw_name='jackbrutuspenny', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Jack Brutus Penny', pw_dir='/Users/jackbrutuspenny', pw_shell='/bin/bash')

euid: 501

gid: 20

egid: 20

group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root'])

effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root'])

DYLD_LIBRARY_PATH: None

cwd: '/'

real_path='/'

mode=0o40755 uid=0 gid=0

parent mode=0o40755 uid=0 gid=0

HOME: '/Users/jackbrutuspenny'

appdata: '/Users/jackbrutuspenny/.dropbox/instance1'

real_path='/Users/jackbrutuspenny/.dropbox/instance1'

mode=0o40700 uid=501 gid=20

parent mode=0o40755 uid=501 gid=20

dropbox_path: '/Users/jackbrutuspenny/Dropbox'

real_path='/Users/jackbrutuspenny/Dropbox'

mode=0o40700 uid=501 gid=20

parent mode=0o40755 uid=501 gid=20

sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'

real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'

mode=0o100755 uid=501 gid=20

parent mode=0o40755 uid=501 gid=20

trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'

real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'

not found

parent not found

tempdir: '/var/folders/4_/ywwf3xwj79v8tcrl9ysqywgh0000gn/T'

real_path='/private/var/folders/4_/ywwf3xwj79v8tcrl9ysqywgh0000gn/T'

mode=0o40700 uid=501 gid=20

parent mode=0o40755 uid=501 gid=20

Traceback (most recent call last):

File "dropbox/client/main.pyc", line 826, in wrapper

File "dropbox/client/main.pyc", line 6588, in finish_dropbox_boot

File "dropbox/client/message_queue.pyc", line 313, in _wrapped

File "dropbox/client/main.pyc", line 6136, in _init_components_for_account

File "dropbox/client/main.pyc", line 6060, in create_sync_engine

File "dropbox/sync_engine_boundary/factory.pyc", line 226, in make_sync_engine

File "dropbox/sync_engine/nucleus/classic_client/sync_engine.pyc", line 280, in __init__

File "dropbox/sync_engine/nucleus/classic_client/modern_client/modern_client.pyc", line 248, in __init__

File "dropbox/sync_engine/nucleus/classic_client/modern_client/base.pyc", line 170, in __init__

File "dropbox/sync_engine/nucleus/classic_client/thin_adapter/in_proc.pyc", line 214, in __init__

File "dropbox/sync_engine/nucleus/classic_client/thin_adapter/in_proc.pyc", line 518, in _init_new_engine_locked

File "dropbox/sync_engine/nucleus/thin_client/client.pyc", line 133, in __init__

File "desktop/extensions/nucleus/nucleus_python.pyx", line 76, in nucleus_python.NucleusSyncEngine.__cinit__

nucleus_python.SyncEngineError: "Initializing engine |>> Initializing filesystem |>> Attempting to register icons |>> fchflags syscall: _set_hidden |>> Permission denied"

Megan

Thank you so much for this, @Jack09!

Can you try out the steps mentioned here and let me know if this works out for you?

Cheers!

Megan
Community Moderator @ Dropbox
dropbox.com/support

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Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Jack09

That worked. Thank you very much.

jower

Hi, I'm the same problem and I've already setup my privacy/accessibilities preferences.

This is the message

bn.BUILD_KEY: Dropbox

bn.VERSION: 136.4.4345

bn.constants.WINDOWS_SHELL_EXT_VERSION: 51

bn.is_frozen: True

machine_id: aafd496e-5687-58c3-958f-81d790b5e800

pid: 1457

ppid: 1

uid: 502

user_info: pwd.struct_passwd(pw_name='giuseppe', pw_passwd='********', pw_uid=502, pw_gid=20, pw_gecos='Giuseppe Marasco', pw_dir='/Users/giuseppe', pw_shell='/bin/zsh')

effective_user_info: pwd.struct_passwd(pw_name='giuseppe', pw_passwd='********', pw_uid=502, pw_gid=20, pw_gecos='Giuseppe Marasco', pw_dir='/Users/giuseppe', pw_shell='/bin/zsh')

euid: 502

gid: 20

egid: 20

group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root'])

effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root'])

DYLD_LIBRARY_PATH: None

cwd: '/'

real_path='/'

mode=0o40755 uid=0 gid=0

parent mode=0o40755 uid=0 gid=0

HOME: '/Users/giuseppe'

appdata: '/Users/giuseppe/.dropbox/instance1'

real_path='/Users/giuseppe/.dropbox/instance1'

mode=0o40700 uid=502 gid=20

parent mode=0o40755 uid=502 gid=20

dropbox_path: '/Users/giuseppe/Dropbox'

real_path='/Users/giuseppe/Dropbox'

mode=0o40700 uid=502 gid=20

parent mode=0o40755 uid=502 gid=20

sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'

real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'

mode=0o100755 uid=502 gid=20

parent mode=0o40755 uid=502 gid=20

trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'

real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'

not found

parent not found

tempdir: '/var/folders/s7/bfzbsjgj09q807xzvrwgg0b00000gp/T'

real_path='/private/var/folders/s7/bfzbsjgj09q807xzvrwgg0b00000gp/T'