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Dropbox won't start

Dropbox won't start

Shockwave
New member | Level 2

I  have a problem where dropbox won't start up. Ive tried to follow the steps within the links given but nothing helps.

 

This is the documentation files it gives me: 

bn.BUILD_KEY: Dropbox
bn.VERSION: 115.4.601
bn.constants.WINDOWS_SHELL_EXT_VERSION: 46
bn.is_frozen: True
machine_id: d8cd9d63-3904-4b30-b2bd-d7568f705971
pid: 5252
cwd: 'C:\\Windows\\SysWOW64'
real_path='C:\\Windows\\SysWOW64'
mode=0o40777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
HOME: None
appdata: 'C:\\Users\\Gebruiker\\AppData\\Local\\Dropbox\\instance1'
real_path='C:\\Users\\Gebruiker\\AppData\\Local\\Dropbox\\instance1'
mode=0o40777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
dropbox_path: 'C:\\Users\\Gebruiker\\Dropbox'
real_path='C:\\Users\\Gebruiker\\Dropbox'
mode=0o40555 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
sys_executable: 'C:\\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe'
real_path='C:\\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe'
mode=0o100777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
trace.__file__: 'C:\\Program Files (x86)\\Dropbox\\Client\\115.4.601\\python-packages.zip\\dropbox\\client\\ui\\common\\boot_error.pyc'
real_path='C:\\Program Files (x86)\\Dropbox\\Client\\115.4.601\\python-packages.zip\\dropbox\\client\\ui\\common\\boot_error.pyc'
not found
parent not found
TMP: C:\Users\GEBRUI~1\AppData\Local\Temp
TEMP: C:\Users\GEBRUI~1\AppData\Local\Temp
tempdir: 'C:\\Users\\GEBRUI~1\\AppData\\Local\\Temp'
real_path='C:\\Users\\GEBRUI~1\\AppData\\Local\\Temp'
mode=0o40777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
Traceback (most recent call last):
File "dropbox\client\main.pyc", line 2293, in startup_high
File "dropbox\client\main.pyc", line 5339, in _init_app_model
File "dropbox\foundation\navigation_service\factory.pyc", line 49, in create
File "dropbox\foundation\raii2\_shared_impl\base.pyc", line 402, in __call__
File "dropbox\foundation\raii2\_shared_impl\base.pyc", line 551, in wrapper
File "dropbox\foundation\navigation_service\navigation_service_impl.pyc", line 322, in __init__
File "dropbox\foundation\raii2\_shared_impl\base.pyc", line 402, in __call__
File "dropbox\foundation\raii2\_shared_impl\base.pyc", line 551, in wrapper
File "dropbox\foundation\html_views\local\common\manager.pyc", line 1271, in __init__
File "dropbox\foundation\raii2\_shared_impl\base.pyc", line 402, in __call__
File "dropbox\foundation\raii2\_shared_impl\base.pyc", line 551, in wrapper
File "dropbox\foundation\html_views\local\common\manager.pyc", line 371, in __init__
File "dropbox\foundation\html_views\local\common\scheme_handlers.pyc", line 88, in create
File "dropbox\foundation\raii2\_shared_impl\base.pyc", line 402, in __call__
File "dropbox\foundation\raii2\_shared_impl\base.pyc", line 551, in wrapper
File "dropbox\foundation\html_views\local\common\scheme_handlers.pyc", line 155, in __init__
AssertionError: Zip file cached in memory is corrupt - CRC checksum failed on at least this file: 'assets/f409ccd17a73df99b76d8eb35da28130.gif'

 

Can someone help me out?

8 Replies 8

Re: Dropbox won't start

Lusil
Dropboxer
Hi there @Shockwave, I'd be happy to help!

If you haven't already, could you give an advanced reinstall a try?

Give it a shot and let me know how it goes, thanks!

PS. If you're on a Basic (free) account, since there’s a three device limit, you'll have to make sure that you've got less than three devices currently connected to proceed.

Lusil
Community Moderator @ Dropbox
dropbox.com/support


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Lost access to Dropbox

Jack09
New member | Level 2

I'm rather frustrated with the Dropbox customer service, I just lost access to all important work folders and have been recommended to contact customer support by a pop-up, but it turns out I am unable because I'm not on a paid subscription.

It gives me a long computer code and tells me to share it with customer support.

Any ideas?

Re: Lost access to Dropbox

Megan
Dropboxer
Hi @Jack09, let's see what we can find on this! 

It sounds like you're referring to our desktop app, right? 

Could you send me the error you're getting on your end, so I can have a look? 

Thanks in regards!

Megan
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
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Re: Lost access to Dropbox

Jack09
New member | Level 2

Thank you for the reply. The message I receive is as follows:

Screenshot 2021-12-03 at 6.40.18.png

The code is:

bn.BUILD_KEY: Dropbox
bn.VERSION: 136.4.4345
bn.constants.WINDOWS_SHELL_EXT_VERSION: 51
bn.is_frozen: True
machine_id: 0abaf091-ecfb-5b31-930b-39cbaa6ebe58
pid: 1251
ppid: 1
uid: 501
user_info: pwd.struct_passwd(pw_name='jackbrutuspenny', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Jack Brutus Penny', pw_dir='/Users/jackbrutuspenny', pw_shell='/bin/bash')
effective_user_info: pwd.struct_passwd(pw_name='jackbrutuspenny', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Jack Brutus Penny', pw_dir='/Users/jackbrutuspenny', pw_shell='/bin/bash')
euid: 501
gid: 20
egid: 20
group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root'])
effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root'])
DYLD_LIBRARY_PATH: None
cwd: '/'
     real_path='/'
            mode=0o40755 uid=0 gid=0
     parent mode=0o40755 uid=0 gid=0
HOME: '/Users/jackbrutuspenny'
appdata: '/Users/jackbrutuspenny/.dropbox/instance1'
         real_path='/Users/jackbrutuspenny/.dropbox/instance1'
                mode=0o40700 uid=501 gid=20
         parent mode=0o40755 uid=501 gid=20
dropbox_path: '/Users/jackbrutuspenny/Dropbox'
              real_path='/Users/jackbrutuspenny/Dropbox'
                    mode=0o40700 uid=501 gid=20
              parent mode=0o40755 uid=501 gid=20
sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
                real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
                      mode=0o100755 uid=501 gid=20
                parent mode=0o40755 uid=501 gid=20
trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
                real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
                      not found
                parent not found
tempdir: '/var/folders/4_/ywwf3xwj79v8tcrl9ysqywgh0000gn/T'
         real_path='/private/var/folders/4_/ywwf3xwj79v8tcrl9ysqywgh0000gn/T'
                mode=0o40700 uid=501 gid=20
         parent mode=0o40755 uid=501 gid=20
Traceback (most recent call last):
  File "dropbox/client/main.pyc", line 826, in wrapper
  File "dropbox/client/main.pyc", line 6588, in finish_dropbox_boot
  File "dropbox/client/message_queue.pyc", line 313, in _wrapped
  File "dropbox/client/main.pyc", line 6136, in _init_components_for_account
  File "dropbox/client/main.pyc", line 6060, in create_sync_engine
  File "dropbox/sync_engine_boundary/factory.pyc", line 226, in make_sync_engine
  File "dropbox/sync_engine/nucleus/classic_client/sync_engine.pyc", line 280, in __init__
  File "dropbox/sync_engine/nucleus/classic_client/modern_client/modern_client.pyc", line 248, in __init__
  File "dropbox/sync_engine/nucleus/classic_client/modern_client/base.pyc", line 170, in __init__
  File "dropbox/sync_engine/nucleus/classic_client/thin_adapter/in_proc.pyc", line 214, in __init__
  File "dropbox/sync_engine/nucleus/classic_client/thin_adapter/in_proc.pyc", line 518, in _init_new_engine_locked
  File "dropbox/sync_engine/nucleus/thin_client/client.pyc", line 133, in __init__
  File "desktop/extensions/nucleus/nucleus_python.pyx", line 76, in nucleus_python.NucleusSyncEngine.__cinit__
nucleus_python.SyncEngineError: "Initializing engine |>> Initializing filesystem |>> Attempting to register icons |>> fchflags syscall: _set_hidden |>> Permission denied"

 

Re: Lost access to Dropbox

Megan
Dropboxer
Thank you so much for this, @Jack09

Can you try out the steps mentioned here and let me know if this works out for you? 

Cheers!

Megan
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
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Re: Lost access to Dropbox

Jack09
New member | Level 2

That worked. Thank you very much.

Re: Lost access to Dropbox

jower
New member | Level 2

Hi, I'm the same problem and I've already setup my privacy/accessibilities preferences.

This is the message

bn.BUILD_KEY: Dropbox
bn.VERSION: 136.4.4345
bn.constants.WINDOWS_SHELL_EXT_VERSION: 51
bn.is_frozen: True
machine_id: aafd496e-5687-58c3-958f-81d790b5e800
pid: 1457
ppid: 1
uid: 502
user_info: pwd.struct_passwd(pw_name='giuseppe', pw_passwd='********', pw_uid=502, pw_gid=20, pw_gecos='Giuseppe Marasco', pw_dir='/Users/giuseppe', pw_shell='/bin/zsh')
effective_user_info: pwd.struct_passwd(pw_name='giuseppe', pw_passwd='********', pw_uid=502, pw_gid=20, pw_gecos='Giuseppe Marasco', pw_dir='/Users/giuseppe', pw_shell='/bin/zsh')
euid: 502
gid: 20
egid: 20
group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root'])
effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root'])
DYLD_LIBRARY_PATH: None
cwd: '/'
     real_path='/'
            mode=0o40755 uid=0 gid=0
     parent mode=0o40755 uid=0 gid=0
HOME: '/Users/giuseppe'
appdata: '/Users/giuseppe/.dropbox/instance1'
         real_path='/Users/giuseppe/.dropbox/instance1'
                mode=0o40700 uid=502 gid=20
         parent mode=0o40755 uid=502 gid=20
dropbox_path: '/Users/giuseppe/Dropbox'
              real_path='/Users/giuseppe/Dropbox'
                    mode=0o40700 uid=502 gid=20
              parent mode=0o40755 uid=502 gid=20
sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
                real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
                      mode=0o100755 uid=502 gid=20
                parent mode=0o40755 uid=502 gid=20
trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
                real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
                      not found
                parent not found
tempdir: '/var/folders/s7/bfzbsjgj09q807xzvrwgg0b00000gp/T'
         real_path='/private/var/folders/s7/bfzbsjgj09q807xzvrwgg0b00000gp/T'
                mode=0o40700 uid=502 gid=20
         parent mode=0o40755 uid=502 gid=20
Traceback (most recent call last):
  File "dropbox/client/main.pyc", line 826, in wrapper
  File "dropbox/client/main.pyc", line 6588, in finish_dropbox_boot
  File "dropbox/client/message_queue.pyc", line 313, in _wrapped
  File "dropbox/client/main.pyc", line 6136, in _init_components_for_account
  File "dropbox/client/main.pyc", line 6060, in create_sync_engine
  File "dropbox/sync_engine_boundary/factory.pyc", line 226, in make_sync_engine
  File "dropbox/sync_engine/nucleus/classic_client/sync_engine.pyc", line 280, in __init__
  File "dropbox/sync_engine/nucleus/classic_client/modern_client/modern_client.pyc", line 248, in __init__
  File "dropbox/sync_engine/nucleus/classic_client/modern_client/base.pyc", line 170, in __init__
  File "dropbox/sync_engine/nucleus/classic_client/thin_adapter/in_proc.pyc", line 214, in __init__
  File "dropbox/sync_engine/nucleus/classic_client/thin_adapter/in_proc.pyc", line 518, in _init_new_engine_locked
  File "dropbox/sync_engine/nucleus/thin_client/client.pyc", line 133, in __init__
  File "desktop/extensions/nucleus/nucleus_python.pyx", line 76, in nucleus_python.NucleusSyncEngine.__cinit__
nucleus_python.SyncEngineError: "Initializing engine |>> Initializing filesystem |>> Attempting to register icons |>> Opening dst |>> open syscall |>> Permission denied"

 

 

Re: Lost access to Dropbox

Megan
Dropboxer
Awesome news @Jack09

Happy Monday @jower, could you try the steps my colleague provided here

Keep me posted on the results!

Megan
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
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