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Situation: After re-intallation and advanced re-installation of dropbox I am unable start the program. Dropbox application appears and task manager but there is no folder in Windows Explorer, and no dropbox icon in task menu.
Attempts made to resolve:
* Uninstall and reinstall
* Uninistall and reinstall with defender and windows antivirus off
* Advanced uninstall (confirming registry removal) and reinstall with offline installer
OS: Windows 11
Image 1: Windows Explorer (Drobox link shown at top, no dropbox area on left, no synchronization occuring)
Image 2: Services are Running but cant get Application to open
This was resolved by Dropbox support.
* It was determined that the installation had not been completing correctly / fully.
* Creation of a new windows user profile and reinstallation resolved the issue. Likely a setting / corruption was causing dropbox to not be able to be installed correctly.
* Its a fairly simple process of copying over any files from your other user profile to the new user profile in windows.
Megan
Community Moderator @ Dropbox
dropbox.com/support
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Just reinstalled again from download version and no change (so I'm installing latest version).
Running latest cumalitive update for windows 11.
No icon in the tray
Windows Details:
Edition Windows 11 Home
Version 21H2
Installed on 1/11/2021
OS build 22000.527
Experience Windows Feature Experience Pack 1000.22000.527.0
After closing all DB applications and services in task manager and restarting I notice the following error in event viewer.
Jay
Community Moderator @ Dropbox
dropbox.com/support
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This was resolved by Dropbox support.
* It was determined that the installation had not been completing correctly / fully.
* Creation of a new windows user profile and reinstallation resolved the issue. Likely a setting / corruption was causing dropbox to not be able to be installed correctly.
* Its a fairly simple process of copying over any files from your other user profile to the new user profile in windows.
Can you send me the steps to accomplish this? Or has there been an update to the resolution as I have the same issue.
This is beyond frustrating. The program will not launch. I cannot uninstall it and reinstall. It is like purgatory. What is the simple solution?
Hi @TomPr, let's see what we can do about this!
Have you tried out an advanced re-install as shown here? Feel free to give it a go, and let me know how it goes.
Thanks a bunch!
Megan
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
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