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Dropboxinstaller doens't install anything

Helpful | Level 6

Hi,
I've just downloaded DropboxInstaller from https://www.dropbox.com/download?plat=win
But it doesn't install anything. I've tried both user and admin accounts.
The dropbox itself requires a new version in a pop-up window.
My system Windows 10 64-bit

1 Accepted Solution

Accepted Solutions

Re: Dropboxinstaller doens't install anything

New member | Level 2
New member | Level 2
Found my issue in the forums.

The problem was with boxifier, it has an option to block dropbox updates which even if it is closed, disables any dropbox installers...

View solution in original post

6 Replies 6
Highlighted

Re: Dropboxinstaller doens't install anything

Dropboxer
Dropboxer
Hey @Wrangler
  

Let's get this installer running on your computer. 

 

Just to reference, are you receiving any error messages or any unexpected behavor? Is the application on your list of installed programs? 

 

As a first troubleshooting step, could you disable you antivirus or security programs on your computer and attempt to reinstall the offline version of the application once again? 
 
Please let me know if you need more help! 
 
Warm regards, 
JaneA

 


Jane
Community Moderator @ Dropbox
https://dropbox.com/support

 

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Highlighted

Re: Dropboxinstaller doens't install anything

New member | Level 2
New member | Level 2

I have this problem as well.

 

Few days ago desktop app required me to update so i did, downloaded the installer and after double klick... nothing happend. Yesterday desktop app stopped sync since it wasnt up to date. I tried to download the installer one more time but the same happend. Today i have uninstalled dropbox and downloaded online installer and offline installer but both dont work and now i have no dropbox...

 

After double clik on the installers, nothing happens, the installer process is killed after half of a second. Tried running as administrator, with compability mode and so on. Nothing works.

 

Windows 7 on the board.

 

 

Re: Dropboxinstaller doens't install anything

New member | Level 2
New member | Level 2
Found my issue in the forums.

The problem was with boxifier, it has an option to block dropbox updates which even if it is closed, disables any dropbox installers...

View solution in original post

Highlighted

Re: Dropboxinstaller doens't install anything

Dropboxer
Dropboxer

Hey @Marviz

 

Thanks for keeping me updated, happy to hear that this was resolved for you and you got the app working again!  

 

If you experience further issues in the future, please get back in touch here, it'll be a pleasure to work with you. 

 

Warm regards, 

JaneA

 


Jane
Community Moderator @ Dropbox
https://dropbox.com/support

 

Heart Did this post help you? If so please give it a Like below. 
 Did this post fix your issue/answer your question? If so please press the 'Accept as Best Answer' button to help others find it.
 Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Highlighted

Re: Dropboxinstaller doens't install anything

Helpful | Level 6

Marvelous, Marviz!

You were right! The problem was with Boxifier. I unchecked "Block Dropbox Updates" in its settings and then installed the new version Dropbox.

Thank you a lot!

Highlighted

Re: Dropboxinstaller doens't install anything

Dropboxer
Dropboxer
Would you mind taking a minute of your time to fill out a survey sharing your experience using our Dropbox Community? You can access it here: http://bit.ly/2lNKIxT

Thank you!



Ed G
Community Manager @ Dropbox
https://dropbox.com/support


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