cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Whether you are transferring a single drive, a team or an entire organization, Movebot's cloud migration tool has been built to make your Dropbox migration simple - learn all about it here.

Dropbox installs & integrations

Connect your tools and content together with help from the Dropbox Community. Join a discussion or post a question of your own to get started.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Dropboxinstaller doens't install anything

Dropboxinstaller doens't install anything

Wrangler
Helpful | Level 6

Hi,
I've just downloaded DropboxInstaller from https://www.dropbox.com/download?plat=win
But it doesn't install anything. I've tried both user and admin accounts.
The dropbox itself requires a new version in a pop-up window.
My system Windows 10 64-bit

1 Accepted Solution

Accepted Solutions

Re: Dropboxinstaller doens't install anything

Marviz
New member | Level 2
Found my issue in the forums.

The problem was with boxifier, it has an option to block dropbox updates which even if it is closed, disables any dropbox installers...

View solution in original post

6 Replies 6

Re: Dropboxinstaller doens't install anything

Jane
Dropboxer
Hey @Wrangler
  

Let's get this installer running on your computer. :robot:

 

Just to reference, are you receiving any error messages or any unexpected behavor? Is the application on your list of installed programs? 

 

As a first troubleshooting step, could you disable you antivirus or security programs on your computer and attempt to reinstall the offline version of the application once again? 
 
Please let me know if you need more help! 
 
Warm regards, 
JaneA

 


Jane
Community Moderator @ Dropbox
dropbox.com/support

 

Heart Did this post help you? If so please give it a Like below. 
:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Best Answer' button to help others find it.
:arrows_counterclockwise: Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Re: Dropboxinstaller doens't install anything

Marviz
New member | Level 2

I have this problem as well.

 

Few days ago desktop app required me to update so i did, downloaded the installer and after double klick... nothing happend. Yesterday desktop app stopped sync since it wasnt up to date. I tried to download the installer one more time but the same happend. Today i have uninstalled dropbox and downloaded online installer and offline installer but both dont work and now i have no dropbox...

 

After double clik on the installers, nothing happens, the installer process is killed after half of a second. Tried running as administrator, with compability mode and so on. Nothing works.

 

Windows 7 on the board.

 

 

Re: Dropboxinstaller doens't install anything

Marviz
New member | Level 2
Found my issue in the forums.

The problem was with boxifier, it has an option to block dropbox updates which even if it is closed, disables any dropbox installers...

Re: Dropboxinstaller doens't install anything

Jane
Dropboxer

Hey @Marviz

 

Thanks for keeping me updated, happy to hear that this was resolved for you and you got the app working again! :robot: :chart_with_upwards_trend:

 

If you experience further issues in the future, please get back in touch here, it'll be a pleasure to work with you. 

 

Warm regards, 

JaneA

 


Jane
Community Moderator @ Dropbox
dropbox.com/support

 

Heart Did this post help you? If so please give it a Like below. 
:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Best Answer' button to help others find it.
:arrows_counterclockwise: Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Re: Dropboxinstaller doens't install anything

Wrangler
Helpful | Level 6

Marvelous, Marviz!

You were right! The problem was with Boxifier. I unchecked "Block Dropbox Updates" in its settings and then installed the new version Dropbox.

Thank you a lot!

Re: Dropboxinstaller doens't install anything

Ed
Dropboxer
Would you mind taking a minute of your time to fill out a survey sharing your experience using our Dropbox Community? You can access it here: http://bit.ly/2lNKIxT

Thank you!



Ed G
Community Manager @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so please mark it for some Kudos below. 
:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
:arrows_counterclockwise: Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Who's talking

Top contributors to this post

  • User avatar
    Ed Dropboxer
  • User avatar
    Wrangler Helpful | Level 6
  • User avatar
    Jane Dropboxer
  • User avatar
    Marviz New member | Level 2
What do Dropbox user levels mean?
Need more support?