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Dropnox badge disappeared

Dropnox badge disappeared

Maciej M.2
New member | Level 1

I had Dropbox badge working on my machine and it disappeared and it's not showing up anymore.

Updated to the latest version of Dropbox but no change. Switched Badge settings - no change. I'm puzzled now.

I get notification for the changes in the shared folder, but no badge when I open the documents. My collaborators see their badges okay.

5 Replies 5

Re: Dropnox badge disappeared

Stefanie
Dropboxer

Hi Maciej,

Thanks for letting us know. I'd recommend taking a look at our Help Center article on this topic:

https://www.dropbox.com/help/7676

If you believe that you meet all technical criteria, please let me know and I'd be happy to reach out to you directly for more troubleshooting steps.

Thanks,

Sofia

Re: Dropnox badge disappeared

Maciej M.2
New member | Level 1

Yes, I checked that list before and I'm fully compliant. I even reinstalled Dropbox. Still no badge.

Re: Dropnox badge disappeared

Stefanie
Dropboxer

No problem. Could you please open a ticket with us on https://www.dropbox.com/support and let me know once you've done so? Please include the name of the computer on which you are having trouble in the ticket. You can find the names of your linked devices on https://www.dropbox.com/account/security. Thanks in advance.

Re: Dropnox badge disappeared

Maciej M.2
New member | Level 1

Re: Dropnox badge disappeared

Stefanie
Dropboxer

Thank you. I will get back to you!

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    Stefanie Dropboxer
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    Maciej M.2 New member | Level 1
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