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EPS thumbnails not visible iOS

Explorer | Level 3

The eps thumbnails on the left are not visible. It is visible on the right, but it takes an extremely long time to load; exceptionally longer than a jpg of the same size.

 

Is this something that can be fixed?

 

Using iOS 11.1 and the most recent Dropbox app (released just this week). 

 

37275A74-A37C-4E33-84C8-5585FFD09270.png

1 Accepted Solution

Accepted Solutions
Highlighted

Re: EPS thumbnails not visible iOS

Dropboxer
Dropboxer

Hi Dhaines,

Could you send me a eps file where the thumbnail is not generating? We may be failing to create thumbnails for these files.

 

Edit: By the way, we do not create thumbnails for EPS files larger than 144 MB. Are any of your files under 144 MB?

 
[This thread is now closed by moderators due to inactivity. If you're experiencing a similar behavior, feel free to start a new discussion in the Find Answers section here. ]

------------------------------
iOS Engineer @ Dropbox

View solution in original post

3 Replies 3
Highlighted

Re: EPS thumbnails not visible iOS

Dropboxer
Dropboxer
Hey Dhaines, I appreciate your detailed description & the screenshot! 
 
As it’s my understanding that you’re experiencing this behavior while connected on your cellular data provider, would you mind checking if that persists while loading your filestructure with Wi-Fi on your iPad? 
 
Let me know how this works for you, so as to make sure to send over the next steps. Hope you have a lovely rest of the day ahead! 

 


Jane
Community Moderator @ Dropbox
https://dropbox.com/support

 

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Highlighted

Re: EPS thumbnails not visible iOS

Explorer | Level 3

Hi, Jane! Sorry for the delayed reply. Happy Monday!

 

On WiFi. Updated the iPad to 11.2, and also updated the Dropbox app again. 

Opened Dropbox and gave it several minutes to load. The thumbnails never appeared on the left.

I went through, starting at the top, and let the large image load on the right. I went down the list as far as you see it highlighted, with success. Unfortunately the thumbnails on the left for even the loaded images still does not appear.

 

The screen shot below shows how many files I loaded (eight), that the iPad is connected to WiFi, and the thumbnails are not appearing. 

 

Any ideas?

 

250D5199-187F-4FA7-9C99-76903D075AD1.png

Highlighted

Re: EPS thumbnails not visible iOS

Dropboxer
Dropboxer

Hi Dhaines,

Could you send me a eps file where the thumbnail is not generating? We may be failing to create thumbnails for these files.

 

Edit: By the way, we do not create thumbnails for EPS files larger than 144 MB. Are any of your files under 144 MB?

 
[This thread is now closed by moderators due to inactivity. If you're experiencing a similar behavior, feel free to start a new discussion in the Find Answers section here. ]

------------------------------
iOS Engineer @ Dropbox

View solution in original post

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