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Erro message "Problem reading photos library"

Erro message "Problem reading photos library"

TulipShoes
New member | Level 2

When I use to open Dropbox, it automatically upload my images/videos.  Now, it does not. I go to manually upload them and I get the following message "Problem reading photos library  An unknown error occurred reading your media library"

I saw another post with this same message but no resolution.  I did turn my iphone off and on and I did check my roaming was off but neither fixed the issue. 

The only thing I can think of is that my iphone updated a week ago.  Could that have something to do with it?

1 Accepted Solution

Accepted Solutions

Re: Error message "Problem reading photos library"

Walter
Dropboxer

Hi all; I'm sorry to jump in here, but could you check if the relevant permissions have been granted to our mobile app through your device's settings app under 'Privacy'?

 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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View solution in original post

9 Replies 9

Re: Erro message "Problem reading photos library"

Jay
Dropboxer

Hi @TulipShoes, thanks for providing these details!

 

Could you try the steps in this article to disable and re-enable the camera uploads feature to see if this helps at all?

 

This will help me assist further!


Jay
Community Moderator @ Dropbox
dropbox.com/support


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Re: Erro message "Problem reading photos library"

Rotachb
New member | Level 2
Tried the article steps too and still getting the error

Re: Erro message "Problem reading photos library"

Daphne
Dropboxer

Thanks for joining us here @Rotachb!

 

Could you please send me a screenshot of this error that you're getting?

 

Also, just to confirm, are you using the mobile app camera uploads? Or are you connecting your phone to your computer and using the desktop app to upload?

 

Keep me posted!


Daphne
Community Moderator @ Dropbox
dropbox.com/support


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Re: Error message "Problem reading photos library"

chrisdmccoy
Explorer | Level 4

Hi all,

I'm having the same error.  Until the latest iOS update, my photos were uploading to specific folders just fine (less the annoying iOS privacy choice of selecting specific photos to view, then select).  

 

Now, I encounter an error when I navigate to the desired photo, choose "upload photo" and then fail.  Can't do a **bleep** thing.

 

Screen Shot 2020-11-28 at 1.13.16 PM.png

 

Screen Shot 2020-11-28 at 1.13.06 PM.png

 

Considering the prior responses, doesn't sound like there's any current resolution (as of 11/28/2020).

 

Can someone from the Dropbox team--or any other savvy Dropbox user--provide help with the following:

1) Is this a known error?

2) If so, is there a known fix?

3) If not, can you provide a lead time on fixing this error?  It's critical to my business that I have the ability to quickly upload and share photo / video media.

 

Many thanks,

Chris

Re: Error message "Problem reading photos library"

Daphne
Dropboxer

Thanks for joining us here @chrisdmccoy!

 

The 2 reports here seem to be the only ones we've had recently for this issue, so I'd like to do some troubleshooting with you if you'd like to.

 

As a first step, can you please reboot your device to see if that helps at all?

 

If you still receive the error, please let me know exactly which iOS version your device is running, and the version of the Dropbox app installed.

 

Looking forward to hearing from you!


Daphne
Community Moderator @ Dropbox
dropbox.com/support


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Re: Error message "Problem reading photos library"

Frans van Dam
New member | Level 2

Same error when trying to access my photo library. I have restarted my device. Problem still existing.

IMG_0070.PNG

Re: Error message "Problem reading photos library"

Walter
Dropboxer

Hi all; I'm sorry to jump in here, but could you check if the relevant permissions have been granted to our mobile app through your device's settings app under 'Privacy'?

 


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
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Re: Error message "Problem reading photos library"

Frans van Dam
New member | Level 2

Thnx. Problem fixed.

Re: Error message "Problem reading photos library"

Walter
Dropboxer

No worries, Frans. I'm glad I could help!

 

See you around the Community and have a lovely weekend ahead :wink:


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
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Who's talking

Top contributors to this post

  • User avatar
    Walter Dropboxer
  • User avatar
    Frans van Dam New member | Level 2
  • User avatar
    Daphne Dropboxer
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